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Travel & Expense Operations Support Specialist

Location: Zona Franca America, Heredia 

Work Arrangement: Hybrid

Schedule: Monday-Friday | Full-Time (40 hours per week)

Job Type: Contract

Overview

We are seeking a highly organized and customer-focused Travel & Expense Operations Support Specialist to support day-to-day operations within the Travel and Expense function.

This role will be responsible for maintaining travel records, supporting travelers, assisting with travel and expense systems, resolving employee inquiries, and ensuring operational accuracy across multiple platforms. The ideal candidate thrives in a service-oriented environment, enjoys problem-solving, and is comfortable working across multiple systems and processes.

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Responsibilities

• Maintain accurate travel and expense records across multiple systems while ensuring data integrity and compliance with company policies.
• Serve as a primary point of contact for traveler support, including booking issues, itinerary changes, travel disruptions, and policy-related questions.
• Provide first-level support for travel booking and management tools, troubleshooting user access issues, system configuration questions, and general user inquiries.
• Deliver timely and professional customer service to employees utilizing travel and expense platforms.
• Investigate, track, and resolve operational issues while escalating complex cases when necessary.
• Support travel operations activities, including record maintenance, reporting, and data updates.
• Provide operational support to Expense management processes as business needs require.
• Assist with expense-related inquiries, reconciliations, and documentation support.
• Maintain organized records, documentation, and audit-ready information.
• Partner with internal stakeholders to ensure a positive employee experience and process efficiency.
• Contribute to process improvement initiatives and identify opportunities to streamline operations.

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Required Qualifications

• Previous experience in Travel Administration, Travel Operations, Expense Operations, Customer Service, Help Desk, or a related field.
• Strong customer service and problem-solving skills.
• Experience supporting employees and resolving operational inquiries.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage records across multiple systems.
• Experience working with policies, procedures, and operational documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with various systems and technology platforms.
• Strong organizational and time management skills.

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Preferred Qualifications

• Experience supporting travel booking platforms.
• Experience supporting expense management tools and processes.
• Familiarity with travel policies and corporate travel operations.
• Experience performing record reconciliation and data validation.
• Experience in shared services, operations support, or help desk environments.
• Experience working in a matrixed or global organization.