Job Title: Business Systems Analyst III Duration: 12 months Location: Remote (West coast preferred)
Job Description:
The Business Marketing Technology team designs and operates the technologies that let Client's business marketers execute campaigns at scale, partnering across Marketing, Engineering, Data Science, and Operations
Must-Have Skills
Issue triage and incident/escalation management for enterprise marketing platforms , hands-on operation of Salesforce Marketing Cloud or a comparable platform
Coordinating third-party vendor support and escalation paths, clear written communication and status reporting to technical and non-technical stakeholders
Ability to work established runbooks and dashboards independently with limited onboarding
Nice-to-have Skills
Proven ability to communicate issue status and business impact to non-technical stakeholders
Comfortable reading dashboards and reporting platform health and audience-reach metrics; able to spot anomalies against baselines
Hands-on experience with an enterprise marketing automation platform (Salesforce Marketing Cloud strongly preferred; Salesforce CRM, Marketo, HubSpot, or Adobe Marketing Cloud acceptable), including working with vendor support teams
Years of Experience: 3-5 min
Key Projects/Day-to-Day Responsibilities:
Day to Day : following operator procedure relating to platform and or campaign that will be running through platform, making sure we are documenting steps that are being taken , cross functional collaboration with which engineer partner will be brought in.
Interacting with marketers
How will performance be measured?
Quantitative SLA : medium time to resolution , how fast answering and closing out ticket
Qualitative SLA : documenting root cause analysis
What makes this role interesting?
Client operate at a unique scale / amount of data/campaign that we support
Marketing new products / first hand exposure on current products and get exposure to new products
Cool new innovative solutions - most important
Degrees/Certifications Required: Bach degree
Candidate Disqualifiers: No exposure to sale force data cloud / marketing cloud data form Are there any immediate disqualifiers or red flags that stand out? Never work with XFN , never worked with marketers / stakeholder management
What are some difficulties that the candidate should be aware they may face in the role and need to be able to handle to be successful?
Scale and pace
Being able to juggle multiple things at the same time / ability to prioritize / time management
Interview Process:
How many rounds of interviews? 2 Rounds
Types of Interviews Technical / Behavioral
Interview Duration 30 min / 30 min
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $60.00/hr - $70.00/hr.
