Job Title: Senior UX Designer Location: Remote (EST and Central time zone necessary) Duration: 12 Months Work Schedule: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (slightly flexible for West Coast candidates, with a 9:00 AM–6:00 PM Pacific Time schedule).
Summary:
This contractor will partner with product and IT stakeholders to create the next generation of insurance experiences for their digital and voice quoting funnels.
They'll be involved in every aspect of the design process, from discovery, to shaping UX strategy, prototyping, and final design execution.
This contractor will also conduct user research to identify customer needs and opportunities, then translate those insights into engaging user experiences.
What impact will this person have?
The work directly supports Client's customer acquisition efforts, making it highly visible and business-critical.
As a Fortune 100 company with a billion-dollar digital platform and millions of active users, even small improvements to the user experience can have a significant impact on customer engagement, conversion rates, and revenue.
Education/Experience:
A minimum of 7 years of experience designing user experiences for digital products or services.
{OR} Bachelor's degree or higher and a minimum of 4 years of experience designing user experiences for digital products or services.
Preferred skills:
Strong Proficiency in Figma or similar design programs
Familiarity and experience using user research and testing tools like UserTesting, DScout, Optimal, or Userlytics. (transferrable)
Day to Day Responsibilities Include:
Participates in all aspects of the consumer, employee and/or product design and development lifecycle including problem definition, ideation, wireframing, low- and high-fidelity mockups, interaction design, user testing, and the creation of visual assets.
Leverages Design Thinking, Human-Centered Design, or other user-centric design methodologies.
Creates user-experience and/or user-interaction deliverables for complex products.
Designs and provides design guidance for websites, mobile apps, emails, and other digital channels.
Ensures that Progressive's accessibility standards, best practices, branding, design patterns, and UI components are considered throughout the product-design process.
Strong project management skills, including the ability to prioritize tasks, meet deadlines, and coordinate with cross-functional teams to deliver projects on time and within scope
Proven track record of leading customer-facing design strategy initiatives, including conducting user research, gathering feedback, and translating insights into actionable design recommendations
Identifies appropriate research methodologies and gather data to validate research questions and hypotheses.
Facilitates and lead research studies as a means of gathering strategic and robust insights. Generates the appropriate artifacts based on research findings to create empathy and understanding.
Ensures research results are actionable and contribute directly to meeting project and business goals.
Does the candidate need to have had experience in the insurance industry?
No, insurance industry is not required; however, experience in the insurance industry or a related financial services environment is preferred, as it can help candidates more quickly understand the business, customers, and regulatory landscape.
Candidates without insurance experience will still be considered if they have strong UX design and research capabilities and can demonstrate success in complex, customer-focused environments.
Who is this worker’s main interaction going to be with?
The worker will primarily collaborate with a UX team of approximately five designers and copywriters.
They will also be assigned to project teams through a dotted-line reporting structure, partnering closely with business stakeholders, product teams, and other cross-functional groups.
While supporting those projects, they will regularly reconnect with the UX team to share insights, discuss challenges, and align on solutions and best practices.
What will separate an average candidate vs a great candidate on a resume?
A strong candidate will demonstrate a balance of UX design and user research experience, with an emphasis on understanding user problems and using research insights to drive solutions.
Experience conducting user research, translating findings into design recommendations, and influencing product decisions will stand out on a resume.
Experience working within a Product Development Lifecycle (PDLC) framework is a significant plus.
This is the team's primary way of working, so candidates who have partnered across the full product development process and are familiar with PDLC methodologies will be able to ramp up more quickly and contribute effectively from the start.
Additional differentiators include:
Experience contributing to or working within a design system.
Evidence of end-to-end UX involvement, from discovery and research through design execution.
Examples of measurable impact, showing how their work improved the user experience or business outcomes.
Strong collaboration with product, engineering, and business partners.
How will performance be measured:
Performance will be evaluated based on the achievement of business objectives and project goals established by Julia's team and key stakeholders.
Success will be measured by the individual's ability to deliver meaningful UX solutions, support business outcomes, collaborate effectively with cross-functional partners, and contribute to the objectives of the projects they are assigned to.
NOTE: Please include a link to your UX design portfolio or share relevant examples of your work along with your resume.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $60.00/hr - $65.00/hr.
