Role Name: Registration Representative – Administrative
Location: Fountain Valley, CA 92708
Shift: Sunday–Wednesday, 6:30 PM–5:00 AM
Contract Length:3 Months with possibility of extension 


Job Overview
The Registration Representative is responsible for registering patients for procedures, admissions, outpatient visits, and emergency room visits at Orange Coast Medical Center. The successful candidate will verify patient demographic and insurance information, ensure accurate registration in the Epic electronic medical record system, collect and post patient payments, and provide excellent customer service while maintaining patient confidentiality and compliance with HIPAA regulations.

Responsibilities
Register and pre-register patients accurately and promptly in the Epic electronic medical record system.
Obtain and verify patient demographic information, insurance details, and patient identification using two approved identifiers.
Ensure registration forms are completed, signed, scanned, and documented appropriately in Epic.
Collect and accurately post patient payments, then immediately secure payments in the designated safe or locked cash drawer.
Maintain a registration accuracy rate of 95% or higher.
Monitor and manage registration work queues to ensure timely processing.
Provide excellent customer service to patients, visitors, clinicians, and coworkers.
Answer incoming calls professionally and route them to the appropriate departments.
Understand and follow emergency codes, alarm paging protocols, and departmental procedures.
Maintain HIPAA compliance and protect confidential patient information.
Participate in training, employee engagement, patient safety, and continuous improvement activities.
Prioritize tasks, multitask effectively, and maintain reliable attendance and punctuality.

Minimum Requirements
General knowledge of health insurance payors, including PPO, HMO, POS, EPO, Medicare, Medi-Cal, and CalOptima.
General computer skills, including data entry, electronic medical records, and Microsoft Office.
Knowledge of medical terminology.
Strong verbal and written communication skills.
Ability to maintain patient confidentiality and follow established policies and procedures.
Ability to work the designated overnight schedule.

Preferred Requirements
One to two years of medical office, patient admitting, patient registration, or equivalent healthcare experience.
Bilingual in English and Spanish or English and Vietnamese.
High school diploma or equivalent.
Medical terminology coursework or certification.
Strong customer service, organizational, multitasking, and attention-to-detail skills. 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $23.00/hr - $26.74/hr.