Job Title: IT - Application Architect II
Duration: 1 year (Possibility of extension/Conversion)
Location: Toronto, London, Montreal, Ottawa (Hybrid – 2 days onsite)

Scope of Project: Architecture support for client contact centers, migration design and AI support
Team Size/Culture: 9 people

Degree/Level of Education: Degree or Diploma is a must have

Certifications Required: Anything within Amazon contact centre (Amazon Solution Architecture or associated with Amazon Connect)

Years of Overall Experience: 2+ years of experience

How will performance be measured: Deliverables, timelines and quality of work

Preferred/Ideal Candidate Background: someone who has extensive experience within the contact centre space (desktop applications, workforce applications, Amazon Connect) someone who has worked within a highly regulated environment (banking, FI or medical)
 
Must-Have Hard Skills:
1.) 2+ years of experience as an Architect within IT OR 4+ years of prior Lead developer experience
2.) Experience defining solutions sets from requirements
3.) Strong MS Office experience (Word, Excel, PowerPoint and Visio)
4.) Experience presenting to large groups of people in person or virtually (50 people)
5.) Jira and Confluence experience
 
Soft Skills:
1.) Excellent communication skills (written and verbal)
2.) Strong interpersonal and time management skills
3.) Strong sense of urgency and adaptive to changes
4.) Team player
5.) Working collaboratively with the business
 
Nice-To-Have
1.) Agile experience
2.) contact Centre experience (IVR flows, desktop solutions, telecom etc.)
3.) Experience with Agentic AI solutions
4.) Amazon Solution Architect certification
5.) Experience within high regulated environment - Banking, Financial institution or medical
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$55.00/hr.