The main function of this role is to provide operational and systems support to the Talent Acquisition organization, with a primary focus on Workday-related questions, troubleshooting, data accuracy, and operational processes. This individual will serve as a trusted resource for recruiters and Talent Acquisition partners, helping resolve day-to-day questions, investigate issues, maintain accurate data, and ensure recruiting processes are executed consistently and with a high level of quality. The ideal candidate has experience supporting Talent Acquisition or recruiting operations, is comfortable navigating and troubleshooting within Workday, and brings a strong operations mindset. This person should be highly organized, analytical, thorough, and able to identify issues that others may overlook. A high bar for accuracy, follow-through, and customer service is essential. Education / Experience
Bachelor’s degree preferred, or equivalent relevant professional experience
3–7 years of experience in Talent Acquisition Operations, Recruiting Operations, HR Operations, HRIS support, or a similar operational role
Experience supporting Workday Recruiting and responding to Workday-related questions from recruiters, recruiting coordinators, hiring teams, or Talent Acquisition partners strongly preferred
Experience working in a high-volume, fast-paced Talent Acquisition or HR environment preferred
Advanced or strong working knowledge of Microsoft Excel, including organizing and analyzing data, lookups, pivot tables, formulas, reconciliation, and data validation
Major Job Duties and Responsibilities
Experience with AI tools and capabilities, including practical knowledge of how AI can be applied to improve Talent Acquisition operations, user support, knowledge management, and process efficiency (Preferred)
Experience creating, configuring, or maintaining bots/AI assistants to answer common questions, support self-service, automate repetitive tasks, or improve the recruiter and candidate experience (Preferred)
Ability to identify opportunities to leverage AI, automation, and emerging technologies to simplify processes, reduce manual work, and improve the quality and consistency of operational support (Preferred)
Understanding of responsible AI practices, including data privacy, accuracy, appropriate human oversight, and the importance of validating AI-generated outputs (Preferred)
Provide day-to-day operational support to the Talent Acquisition organization, including responding to and resolving Workday Recruiting questions and issues
Serve as a knowledgeable point of contact for recruiters and Talent Acquisition partners regarding recruiting processes, systems, workflows, and data
Research and troubleshoot Workday issues, identify root causes, and either resolve questions directly or route/escalate issues to the appropriate teams
Monitor incoming questions and requests, ensuring issues are handled accurately, thoroughly, and within expected timelines
Perform regular data reviews, audits, and reconciliations to identify discrepancies and maintain accurate recruiting and candidate information
Review Workday transactions and recruiting processes for completeness and accuracy, proactively identifying potential issues before they create downstream impact
Document recurring questions, resolutions, business processes, and standard operating procedures to improve consistency and enable self-service
Partner cross-functionally with recruiters, recruiting coordinators, HR/People Operations, HRIS, and other stakeholders to resolve operational issues
Identify opportunities to simplify processes, reduce manual work, improve data quality, and create a more efficient experience for Talent Acquisition teams
Manage multiple priorities and requests simultaneously while maintaining a high standard for accuracy and attention to detail
Follow issues through to resolution, ensuring stakeholders are informed and that requests do not fall through the cracks
Handle sensitive candidate, employee, and recruiting information with appropriate discretion and confidentiality
Skills
Workday Recruiting experience and ability to troubleshoot recruiting-related questions (Strongly Preferred)
Talent Acquisition Operations, Recruiting Operations, HR Operations, or HRIS support experience (Required)
Strong Microsoft Excel skills, including formulas, lookups, pivot tables, data validation, and reconciliation (Required)
Exceptional attention to detail and commitment to accuracy and quality (Required)
Strong analytical and problem-solving skills, with the ability to investigate an issue, connect multiple data points, and identify root causes (Required)
Strong verbal and written communication skills with the ability to explain processes and system issues clearly to different audiences (Required)
Strong customer-service mindset and ability to support recruiters and Talent Acquisition partners in a responsive and professional manner (Required)
Ability to work independently, exercise sound judgment, and take ownership of issues through resolution (Required)
Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment (Required)
Ability to recognize inconsistencies, question unexpected results, and proactively investigate potential errors rather than simply completing a task (Required)
Experience documenting processes, creating standard operating procedures, and identifying operational improvements (Preferred)
Ability to maintain a high bar for quality, even while managing high volumes of work and competing priorities (Required)
What Will Make Someone Successful in This Role This role is best suited for someone who naturally has an operations mindset and an eye for detail. They are curious when something does not look right, willing to dig into Workday and the underlying data to understand what happened, and committed to getting to the right answer rather than the fastest answer. They are dependable, responsive, organized, comfortable working with data, and take pride in producing accurate, high-quality work.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $40.00/hr - $45.00/hr.
