Network Change & Service Management: ServiceNow, Documentation, Configuration Management
Job Description General Duties & Responsibilities
Configure network devices, perform internal operating system and software upgrades, and deploy network infrastructure including routers, switches, load balancers, and firewalls.
Follow documented network services processes and procedures; identify gaps and recommend process or documentation improvements.
Monitor, respond to, troubleshoot, and resolve network problems and incident tickets.
Document ticket status, troubleshooting activities, and problem resolutions within the case management system.
Respond to customer requests and provide timely, professional technical support.
Troubleshoot network issues and recommend corrective actions; assist with troubleshooting circuit equipment and other network-related issues.
Prepare activity and status reports as requested by management.
Identify workflow improvement opportunities and create supporting documentation for peer and management review.
Maintain network services documentation for the assigned work area.
Complete network change requests in accordance with established service-level agreements.
Maintain network lab equipment and inventory.
Perform other related duties as assigned.
Education Requirements
Bachelor's degree in a technical discipline or related field, or equivalent combination of education, training, and work experience.
General Knowledge, Skills & Abilities
Strong verbal and written communication skills with the ability to communicate clearly and professionally.
Strong knowledge of network technologies, including:
Routers
Switches
Load balancers
Firewalls
Network and routing protocols
DNS
Working knowledge of basic IT technologies, including operating systems, network devices, software development, and architecture.
Proficiency with standard office tools.
Ability to understand and apply technical concepts.
Strong teamwork and relationship-building skills.
Flexible, versatile, and dependable.
Role Level / Experience This is an advanced-level network infrastructure role requiring extensive hands-on experience and the ability to work independently on complex network environments. The engineer will:
Handle complex network-related questions, incidents, and technical issues.
Work independently with limited administrative supervision.
Mentor other team members and serve as a technical role model.
Communicate effectively with both technical and non-technical stakeholders.
Participate in strategic planning and technical direction.
Develop, document, and implement network standards, guidelines, processes, and procedures.
Support highly visible, sensitive, and business-critical systems.
Demonstrate extensive knowledge of TCP/IP networking, Layer 2/Layer 3 switching, server load balancing, routing protocols, and LAN/WAN technologies.
Required Experience
Typically 7–10 years of hands-on experience in network services infrastructure.
Strong hands-on experience with enterprise network infrastructure, troubleshooting, network operations, and change management.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $45.00/hr.
