Job Opening: Solution Engineer
About the Role
As a Solution Engineer, you will be the front line of technical assistance for Peliqan’s customers Globally.. You will troubleshoot data pipeline issues, guide customers through platform confi guration, and collaborate closely with our engineering and customer success teams in Europe and India to resolve complex problems. This role is ideal for someone who combines strong technical skills in data and SQL with a genuine passion for helping customers succeed.
Your Responsibilities
? Serve as the primary Customer Success contact for the customer globally
? Triage, diagnose, and resolve customer issues related to ELT pipelines, data connectors, SQL transformations, reverse ETL syncs, and platform confi guration
? Reproduce and document bugs with clear steps, logs, and context for the engineering team
? Guide customers through onboarding tasks: connecting data sources, writing SQL transformations, setting up data syncs, and building data apps
? Monitor connector health, pipeline failures, and alerting systems; proactively reach out to affected customers
? Create and maintain support documentation, FAQs, troubleshooting guides, and knowledge base articles
? Collaborate with Data Engineering, and Product teams to escalate issues and relay customer feedback ? Contribute to internal tooling and automation to improve support effi ciency and reduce resolution times ? Participate in on-call rotation for critical customer issues (with appropriate compensation)
What Makes You a Great Candidate
? 3+ years of experience in solutions engineering, or a customer-facing data role
? Strong SQL skills — comfortable writing and debugging queries across Postgres, MySQL, BigQuery, Snowfl ake, or Redshift
? Familiarity with ELT/ETL concepts, data pipelines, and data warehouse architecture
? Experience with REST APIs, JSON, webhooks, and basic Python scripting
? Excellent written and verbal communication — able to explain complex technical topics clearly and empathetically
? Experience with support tools (Intercom, Zendesk, Freshdesk, or similar) and ticketing workfl ows
? Familiarity with cloud platforms (AWS, GCP, or Azure) is a plus
? Experience with BI tools (Looker, Power BI, Tableau) or data transformation frameworks (dbt) is a plus ? Self-motivated, organized, and comfortable working independently in a remote, distributed team
? Genuine interest in the modern data stack and helping customers unlock the value of their data
Nice to Have
? Experience supporting a SaaS data platform, iPaaS, or analytics product
? Familiarity with Reverse ETL tools (Census, Hightouch) or integration platforms (Fivetran, Airbyte)
? Background in data engineering, analytics engineering, or data consulting
? Experience working with European-headquartered companies or distributed international teams
? Spanish or Portuguese language skills (for Latin America coverage)
Working at Peliqan
? Competitive market salary with comprehensive benefi ts
? Fully remote position – work from anywhere in India
? Health insurance coverage
? Home offi ce stipend for equipment and internet
? Flexible working hours aligned with European timezones
? Opportunity to travel to Peliqan HQ in Ghent, Belgium for team meetups
? Work on cutting-edge, disruptive technology in the modern data stack