Position Title: Patient Care Advocate 
Work Location: Remote -Nationally sourced but must work PST hours
Assignment Duration: 2 months (possibility of extension or conversion)
Work Schedule: 8 hours per day M-F 8-5 PST No overtime
Work Arrangement: Remote

Job Description:

The team’s purpose is to make outreach calls to members, educate them on the importance of preventative care and screenings. Address all member needs and create positive experiences.
Complete member outreach calls to close care gaps for Medicaid.

Educate members on the importance of preventative care. Focus on improved member experience. Work with other departments to resolve member concerns. Outreach call goals – above 95 call per day.  14-16 appointments made/confirmed per day.

Candidate Requirements
Education/Certification	Required: Bachelors Degree- see below			Preferred:
Licensure	Required:N/A			Preferred:
Years of experience required: Required: a bachelor’s degree in healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or related health field or equivalent work experience required (a total of 4 years of experience required for the position); work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment. 2+ years of experience work experience should be in direct patient care, social work, quality improvement or health coaching, preferably in a managed care environment.       Disqualifiers: no remote experience   Additional qualities to look for: Member outreach experience. HEDIS knowledge, high volume outbound call
Top 3 must-have hard skills stack-ranked by importance		1	Previous experience in a role handling a high volume of outbound calls.
		2	The ability to work effectively in a remote environment while remaining self-motivated and driven to meet or exceed established goals and deliver measurable results. Self-discipline and time management.
		3	Ability to learn and adapt to new systems and company changes.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $25.00/hr - $28.00/hr.