Title: Customer Service Representative / Lease Tax Support Agent
Duration: 12 months
Location: Fort Worth, TX

Summary:
The Lease Tax Support Agent will provide CustomerONE service to Lessees regarding vehicle sales, use, and personal property tax.  They will also be responsible for providing support to internal customers, including frontline phone teams, in handling escalated inquiries regarding taxes charged to lease accounts; ensuring that escalated questions are answered professionally, efficiently and correctly, and educate frontline agents on the appropriate handling of tax inquiries.  Additionally, the Lease Tax Support Agent will effectively communicate with Tax Assessors, Motor Vehicles Departments and the Office of Tax
Affairs to ensure accurate tax assessments to customer accounts.

Description:
Determine the appropriate answers to customer inquiries related to lease tax charges by collecting and analyzing data from internal and external sources. 
Determine appropriate course of action to ensure correct tax assessments by following state-specific guidelines for tax assessment and cessassion.
Determine customer eligibility for tax abatements and follow state-specific processes to file for abatements. 

Responsibilities Include:
File for personal property tax abatements (refunds) on returned lease vehicles where eligible; process incoming abatement checks and ensure funds are properly posted to customer accounts. (40%)
Answer escalated phone calls from lessees, dealerships, and internal teams concerning taxes charged to lease accounts. (20%)
Take necessary action by following state-specific guidelines for the cessassion of personal property tax charges on returned lease vehicles where applicable. (20%)
Respond to cases from internal teams concerning tax related inquiries on lease accounts. (10%)
Support the Office of Tax Affairs to ensure the correct tax assessments on customer accounts including correcting taxes assessed in error and ensuring affidavits of personal use and exemption are appropriately. (10%)

Additional Skills:
PC Skills
Analytical Skills
Problem Solving
Attention to Detail
Open to Feedback 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $19.00/hr - $20.00/hr.