Title: Business System Analyst (IAM)
Location: Remote
Duration: 12 Months (Contract to hire)

Role Overview:

• The Business Systems Analyst (BSA) supports client's enterprise Customer Identity & Access Management (CIAM), Fraud Prevention, and Identity Modernization initiatives.
• This role serves as a connector across business, technology, security, fraud, and delivery teams to ensure that identity-related initiatives move forward efficiently, risks are identified early, and stakeholders remain aligned.
• Success in this role is not dependent on deep technical expertise. Rather, the ideal candidate excels at organizing work, facilitating discussions, driving accountability, documenting decisions, coordinating stakeholders, and ensuring successful execution across multiple teams.
• The BSA must be comfortable leading conversations, asking thoughtful questions, challenging assumptions when appropriate, and bringing the right people together to solve problems.

 
 
Key Responsibilities:

• CIAM & Fraud Protection Program Support
• Support initiatives related to customer authentication, fraud monitoring, identity proofing, customer registration, bot protection, and multi-factor authentication (MFA).
• Track deliverables associated with CIAM upgrades, fraud signal integrations, security controls, and customer identity modernization activities.
• Coordinate dependencies across engineering, architecture, fraud operations, product management, testing, and business teams.
• Identify risks, blockers, decisions, and dependency impacts early and escalate appropriately.
• Support planning, execution tracking, and delivery coordination across multiple identity-related initiatives.
• Conduct impact assessments related to customer identity journeys, fraud controls, authentication workflows, and downstream applications.

 
Business Analysis & Requirements Management:

• Gather, analyze, document, and validate business, functional, and non-functional requirements.
• Facilitate requirement workshops and discovery sessions with stakeholders.
• Translate business needs into clear and actionable requirements for technical teams.
• Document current-state and future-state processes, workflows, and customer journeys.
• Develop process flows, business rules, user stories, acceptance criteria, and supporting documentation.
• Maintain traceability of requirements, decisions, risks, and dependencies.
• Support API integration planning and business process alignment activities.

 
Project Coordination & Delivery Support:

• Assist with project planning, milestone tracking, dependency management, and status reporting.
• Maintain project documentation, RAID logs (Risks, Assumptions, Issues, Dependencies), meeting notes, action items, and deliverables.
• Drive follow-up with stakeholders to ensure commitments are completed on time.
• Partner with project managers, scrum masters, and delivery leads to maintain visibility into progress and risks.
• Identify opportunities to improve team coordination, communication, and execution efficiency.
• Support Agile ceremonies and project governance activities.

 
Meeting Facilitation & Stakeholder Management:

• Lead and facilitate meetings, workshops, working sessions, and stakeholder reviews.
• Bring the appropriate stakeholders together to resolve issues, answer questions, and drive decisions.
• Establish clear meeting objectives, agendas, outcomes, and follow-up actions.
• Demonstrate confidence and professionalism when challenging assumptions, clarifying requirements, or escalating concerns.
• Present findings, recommendations, risks, and alternatives to technical and non-technical audiences.
• Create alignment across diverse stakeholder groups with varying priorities and perspectives.

 
Testing & Quality Management:

• Coordinate User Acceptance Testing (UAT), system testing, and business validation activities.
• Develop testing scenarios and assist with test execution planning.
• Track defects, issues, remediation efforts, and validation results.
• Ensure requirements, designs, and test results are adequately documented.
• Support production readiness and change management activities.

 
Documentation & Governance:

• Maintain comprehensive and accurate documentation within Confluence and approved enterprise repositories.
• Ensure documentation meets audit, compliance, governance, and regulatory expectations.
• Support traceability between requirements, testing, implementation activities, and business outcomes.
• Handle sensitive customer and identity-related information with professionalism and confidentiality.
• Promote consistency, process discipline, and documentation quality across workstreams.

 
Required Qualifications:
Core Experience

• 2-5 years of experience as a Business Analyst, Systems Analyst, Project Coordinator, Scrum Team Member, or related role.
• Experience supporting technology, security, fraud, digital, customer experience, or transformation initiatives.
• Experience facilitating meetings and working with cross-functional teams.
• Familiarity with Agile delivery methodologies and SDLC (Software Development Lifecycle).
• Ability to manage multiple priorities simultaneously while maintaining high quality and attention to detail.

 
Technical & Platform Experience:
Preferred Experience

• Microsoft Copilot and AI productivity tools.
• Jira and Confluence (required).
• Microsoft Office Suite (Excel, PowerPoint, Word, Teams).
• SharePoint.
• Microsoft Project.
• Visio.
• Confluence Whiteboards.
• Basic understanding of APIs and system integrations.
• Exposure to cloud technologies and modern application architectures.
• Identity & Security Exposure (Helpful but Not Required)
• Identity & Access Management (IAM).
• Customer Identity & Access Management (CIAM).
• Multi-Factor Authentication (MFA).
• Identity Governance.
• Fraud Prevention technologies.
• Authentication and authorization concepts.
• Ping Identity products.
• PingOne Platform exposure.
• Customer digital experience platforms.

 
Behavioral Competencies:
The ideal candidate demonstrates:

• Facilitation & Leadership
• Ability to lead discussions without direct authority.
• Strong meeting facilitation and stakeholder engagement skills.
• Ability to bring people together and drive consensus.
• Confidence to ask difficult questions and challenge assumptions respectfully.

Project & Organizational Skills:

• Strong project coordination capabilities.
• Excellent organizational and time-management skills.
• Ability to manage competing priorities and deadlines.
• Strong follow-through and accountability.
• Communication
• Outstanding verbal and written communication skills.
• Ability to simplify complex topics for diverse audiences.
• Ability to use AI
• Effective executive communication and presentation skills.
• Attention to Detail
• Strong documentation discipline.
• Ability to identify gaps, inconsistencies, risks, and dependencies.
• Commitment to quality and accurate execution.
• Professional Presence
• Assertive, proactive, and solution-oriented.
• Collaborative and team-focused.
• Professional, ethical, and trustworthy.
• Adaptable in fast-paced and evolving environments.

 
Education:
 
Preferred
Bachelor's degree in Business, Information Technology, Computer Science, Management Information Systems, or a related field.
 
Alternative
Equivalent professional experience will be considered in lieu of a degree.
A degree is helpful but not required. Demonstrated experience, communication skills, facilitation abilities, and delivery success are valued equally.
 
Preferred Certifications

• Candidates are not required to hold certifications but should demonstrate a willingness to learn and grow professionally.
• Entry-Level / Early Career
• AWS Cloud Practitioner
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Security, Compliance & Identity Fundamentals (SC-900)
• AWS AI Practitioner
• Certified ScrumMaster (CSM)
• Professional Scrum Master I (PSM I)
• ICAgile Certified Professional (ICP)
• CompTIA Security+
• CompTIA Project+
• Business Analysis
• ECBA (Entry Certificate in Business Analysis)
• CCBA (Certification of Capability in Business Analysis)
• CBAP (Certified Business Analysis Professional)
• Project Management
• CAPM (Certified Associate in Project Management)
• PMP (Project Management Professional)
• Identity & Security (Nice to Have)
• Ping Identity Certifications
• SailPoint Identity Certifications
• Certified Identity and Access Manager (CIAM)
• ISC2 Certified in Cybersecurity (CC)

 
 
 
Success Measures
The successful candidate will:

• Drive stakeholder alignment across multiple teams.
• Produce high-quality requirements and documentation with minimal rework.
• Facilitate productive workshops and decision-making sessions.
• Improve visibility of risks, dependencies, and delivery status.
• Support successful delivery of CIAM, fraud prevention, and identity modernization initiatives.
• Demonstrate strong ownership, accountability, organization, and execution discipline.
• Build trusted relationships across business and technical teams.
• Consistently bring the right people together to solve the right problems at the right time.

 
What Makes Someone Successful in This Role?
 

• This is not a deep engineering role.
• The strongest candidates are individuals who can:
• Organize complex initiatives
• Facilitate effective discussions
• Create structure from ambiguity
• Drive accountability
• Manage stakeholders
• Communicate clearly
• Follow details relentlessly
• Connect the right people at the right time
• Technical knowledge is valuable. The ability to lead coordination, execution, communication, and alignment is essential.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $40.00/hr - $50.00/hr.