Job Title: On-site Program Manager Location: Phoenix, AZ (Onsite) Duration: Full-Time Role
Position Summary
The On-Site Program Manager serves as the dedicated, on-site representative at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.
The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.
Serve as the primary on-site contact for all customer interactions
Build strong relationships across all levels of the customer organization
Respond to and resolve service issues using sound judgment and root cause analysis
Conduct regular site walkthroughs to assess program performance
Support account reviews and identify growth opportunities
Represent Total Safety professionally at all times
2. Program Management
Oversee all on-site programs (VMI, vending, and value-added services)
Manage program setup, changes, performance, and continuous improvement
Ensure all equipment and service areas are operational and well-maintained
Coordinate with internal teams and vendors as needed
Apply contract terms and compliance requirements in daily operations
3. Inventory & Operations
Monitor inventory levels, usage trends, and replenishment needs
Conduct audits and resolve discrepancies
Oversee storage, product flow, and on-site organization
Coordinate urgent or special fulfillment needs
Maintain a safe, clean, and compliant work environment
4. Reporting & Administration
Track and report on program performance, inventory, and service metrics
Maintain accurate records of all activities and transactions
Analyze data to identify trends and recommend improvements
Communicate key updates and insights to internal stakeholders
Qualifications Education & Experience
Bachelor’s degree or equivalent experience preferred
3+ years in account management, program management, or industrial distribution
Experience in manufacturing or industrial environments preferred
Skills & Abilities
Strong customer service and relationship-building skills
Ability to work independently and make sound decisions
Strong organizational and problem-solving skills
Proficiency in Microsoft Office and ability to learn systems quickly
Knowledge of inventory management principles
Work Environment & Requirements
Primarily based in industrial/manufacturing facilities
Must meet all site safety and compliance requirements
Valid driver’s license and reliable transportation required
Success in this role is measured by:
Customer satisfaction and responsiveness
Inventory accuracy and program performance
Issue resolution and follow-through
Sales support and account growth
Ability to work independently and make effective decision
**Clean driving requirement
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $50000.00/Yearly - $55000.00/Yearly.
