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Level IV: 8+ Years of Experience. Responsibilities: Deliver enhancements, maintenance, and ongoing support of the SAP ISU environment. Build, configure, tune and implement automation for cloud lifecycle and operational improvement. Support of the web interface used by customers to access their cloud environment. Responsible for evaluation, development, implementation, optimization, performance and configuration of customer cloud environments. Expected to establish and maintain proficiency on emerging technologies through self-study and on-the-job training. Escalate issues and defects as necessary. Work directly with escalation teams (development, network, or engineering) until incidents are fully resolved. Provide routine communication with customers on progress, status, and root cause. Work directly with architects to help reproduce and resolve issues. Knowledge of industry standards and standards organizations (e.g. ITIL, TOGAF, PMP).
Day-to-Day Responsibilities
Must-Have Qualifications
Nice-to-Have Qualifications