Job Title: Project Coordinator/Specialist-III - Launch Location: Baltimore, MD Duration: 4 Months Assignment Shift/Hours: 40 hrs/week Schedule: This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country
About the Role:
We are looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform.
You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
You will report to the Onboarding Lead for your geo within our Platform Operations organization.
You’re excited about this opportunity because you will:
Interface directly with merchant restaurants and work tirelessly to improve their experience.
Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants.
Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms. Create merchant training materials to encourage staff understanding and adoption.
Learn the ins-and-outs of software configuration and oversee the implementation of digital ordering and SaaS tools. Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue.
Be able to achieve immediate results and adapt in an evolving work environment.
Look for ways to improve and want to shape the direction of the company.
We’re excited about you because:
Bachelor’s degree or equivalent work experience.
5+ years of work experience in restaurant/bar management, customer support, or hospitality.
Able to complete tasks accurately, effectively and on time with superb attention to detail.
Excellent external and internal customer support skills.
Experience working successfully cross functionally with other departments.
Proactive by nature and most engaged when you are operating at the lowest level of detail.
Nice to have:
Spanish fluency is a plus
Technical Skills:
Restaurant Management (Highest Priority)
Core background must be entirely in restaurant operations.
Technical side or POS installation experience is not required.
Tech Savviness: Must be intellectually curious and technically adept.
Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.
Travel:
High mobility and frequent travel flexibility are essential requirements for this position.
Please note that having a reliable vehicle and a valid driver's license is a mandatory requirement for this role.
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $48.28/hr - $49.54/hr.
