Position Title: Operations Officer III - Bilingual
Duration: 8 months, Extension/ Conversion Possible
Schedule: Mon-Fri; 9 AM to 5 PM, Hybrid: 4 days on site
Work Location: 4880 Tahoe Boulevard, Mississauga, Ontario
Typical Day-to-Day Responsibilities: Direct-to-customer support involving both inbound and outbound communications, including sending emails and customer correspondence, responding to inquiries, and handling requests related to Anti-Money Laundering (AML). Conduct KYC (Know Your Customer) checks, accurately document and report findings, maintain detailed records, and ensure clear and professional business communications. Collaborate closely with compliance and investigation teams to support regulatory requirements, resolve customer concerns, and ensure adherence to organizational policies and procedures.
MUST HAVE Hard Skills: - Fully Bilingual in English and French
- 5-7 years of banking/financial institute experience
- Call center experience
- Prior experience conducting KYC Checks
- Microsoft Office 365 proficiency- Excel, Word and Outlook
SOFT SKILLS: - Quick leaner
- Strong communication skills- written and verbal
- Critical Thinking skills and multitasking skills
NICE-TO-HAVE Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$30.91/hr.
