Job Title:Data Analyst-I Location: Remote - US Duration: 3 months assignment Shift/ Schedule: 30 hrs per week Note: Part time, 30 hours / week with ability for overtime 1-2 week sprints and remote transparency 1-2 weekends / month Description:
Sets up new customers, establishing the customer role in the system.
Contacts customers to request additional information and to verify customer data.
Troubleshoots and resolves issues relative to customer setup using established guidelines.
Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department.
Completes requests within established timeframes and keeps requestor notified of status.
Ensures data accuracy, validity, and completeness in results.
Creates and updates core master data procedures as directed.
Begins to demonstrate understanding of processing customer requests to downstream processes/systems.
Participates on projects as required and assigned by management.
Identifies technical issues encountered in the production environment to the IT department and escalates for resolution.
Role expectations: Comfortable context switching, learning new things quickly and being quick to adapt Monitoring 5-10 orders at a time, working on side projects simultaneously Strong communication of what you’re working on Skills:
Customer service: responsive communication, follow-up, and issue resolution
Data validation, accuracy checks, and issue troubleshooting Order monitoring and managing multiple requests simultaneously
Clear communication with customers and internal teams
Escalating technical/system issues to IT / engineering teams SOP updates, process improvement, and fast-paced remote work
Must be comfortable in Excel / Google Sheets Experience 2.5+ years of data entry and back office operations
Preference for experience in logistics, customer support, IT
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $22.76/hr - $23.35/hr.
