Title: Digital Client Marketing Specialist Duration: 12 Months Work mode: Remote (It would be great if the candidate could visit the Waterloo office occasionally for special events – once a month)
Overview:
We are seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone seeking hands-on experience in customer marketing and digital content operations.
What You'll Do:
Help execute two key customer programs – survey program and peer review program.
Collaborate with cross-functional team members to execute the projects, publish, edit content, and activate the content
Work with sales, customer success, and marketing teams to drive reviews through various campaigns
Key Responsibilities:
Content Upload & Management
Upload and tag customer quotes, testimonials, and case study content into advocacy platforms.
Maintain internal folders and content libraries with accurate, up-to-date user evidence assets.
Ensure stories are properly categorized by industry, product, persona, and region.
Program Support & Administration
Assist with managing customer surveys and review campaigns.
Monitor content submissions and help track customer approvals and legal clearances.
Help maintain calendars, trackers, and dashboards for ongoing programs.
Platform Operations
Support day-to-day operations of advocacy platforms.
Generate reports on usage and performance of evidence content.
Troubleshoot basic issues and coordinate with vendor support as needed.
Cross-Functional Collaboration
Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information.
Communicate with external vendors and agencies for content or creative needs.
Help prepare internal updates or recaps on content status and delivery.
What We Offer:
The opportunity to make a real impact by turning customer feedback into marketing success.
A fast-paced and dynamic work environment where you can learn and grow.
Be part of a team that is passionate about customer success.
Qualifications:
Degree or certification in marketing, communications, or a related field.
Highly organized with strong attention to detail
Comfortable with content management tools, spreadsheets, and digital platforms
Experience with (or willingness to learn) TechValidate and/or User Evidence
Excellent project management and organizational skills.
Strong communication (English) and interpersonal skills.
Ability to work independently and as part of a team.
A can-do and problem-solving attitude
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$28.00/hr.
