Role: Platform Architect Mode: Remote The Platform Architect's activities are broad by design. As a trusted architectural advisor whose primary purpose is to ensure customers can realize the full value of their ServiceNow investment, the PA engages across technical, strategic, and relational dimensions simultaneously — often within the same conversation. Not everyactivity will be relevant at every point in a customer engagement, and the weight given to any particular area will shift based on where the customer is in their platform journey, their current maturity and readiness, and the outcomes they are working toward. What remains constant is that every activity a PA undertakes should be traceable back to the role's core purpose — helping the customer adopt the right capabilities, in the right sequence, on a platform that is healthy enough to support them. The following activities represent the most notable areas of PA work, organized by category.
Activities
Architecture Advisory
Conducting solution design reviews on customer and partner work
Guiding customers in defining their platform roadmap and sequencing workflow adoption Activities
Advising on data architecture, integration strategy, and platform data model alignment
Advising on AI capabilities including Now Assist and AI Agents adoption
Delivering accelerators from the architecture accelerator catalog in support of
the customer's platform strategy and adoption goals
Platform Health
Leading technical governance discussions and establishing governance
frameworks
Advising customers in establishing technical governance practices that
prevent health degradation over time
Interpreting platform health outputs across maintainability, performance,
security, upgradeability, and user experience Developing and tracking prioritized remediation plans
Advising customers on identifying and tracking technical debt and driving remediation planning
Risk Management
Proactively identifying and tracking risks across architectural, technical, and
platform health dimensions
Assessing the potential impact of identified risks on the customer's platform
strategy and value realization
Advising customers on mitigation strategies and ensuring risks are actively managed before they surface as incidents
Customer Engagement
Building and maintaining relationships across the customer stakeholder map
Facilitating working sessions, architectural reviews, and executive conversations
Maintaining the Customer Impact Plan as a forward-looking platform narrative
Demonstrating platform capabilities in personal or demo instances when needed
Internal Alignment & Collaboration
Coordinating with Impact Squad members to maintain a consistent customer message
Escalating complex architectural decisions to peers or overlay resources
Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers
Contributing knowledge and frameworks to the broader PA community
Years of Experience: 10.00 Years of Experience
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $100.00/hr - $102.86/hr.
