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The Enrollment Services Representative plays a key role in guiding customers through the enrollment process from start to finish.
This role serves as the primary point of contact, ensuring a smooth onboarding experience by reviewing service details, costs, and providing training until customers are fully active.
• Assist customers throughout the full enrollment process
• Serve as the main point of contact from account initiation to activation
• Clearly explain service details, costs, and enrollment steps
• Provide training and guidance to customers during onboarding
• Handle high-volume inbound/outbound phone interactions
• Maintain accurate records and documentation
• Ensure a high level of customer satisfaction
• Proven customer service experience (phone-based preferred)
• Strong phone etiquette and communication skills
• Ability to multitask in a fast-paced environment
• Quick learner with strong information retention skills
• High level of attention to detail
• Reliable attendance and dependability
• Prior experience in benefits, healthcare, or enrollment services
Candidates must be available for onsite interviews.