Job Title: Concierge Specialist Duration: 2+ Months Location: Miami Retail Center ,33145 Shift: Flexible Schedule (Including Evenings, Weekends & Holidays) 8am - 8 pm Need: 2 Bilingual speaking Contractor (spn/eng) Job Summary Seeking a Customer Service Representative / Sales Support Representative to support the Florida Blue Direct Sales team. This is a high-touch, customer-facing role responsible for handling inbound sales inquiries, assisting with outbound campaigns, scheduling appointments, and supporting sales agents. The ideal candidate will possess excellent communication and listening skills, provide exceptional customer service, and ensure customers are routed to the appropriate department while maintaining compliance with company policies. Key Responsibilities
Handle high-volume inbound sales calls and route customers to the appropriate department.
Capture and update customer and lead information accurately in the CRM system.
Deliver an exceptional customer experience while following all compliance requirements, including authentication, PHI, approved scripts, and Do Not Call (DNC) procedures.
Conduct outbound outreach campaigns to build rapport with members and prospective customers.
Schedule appointments and perform callback follow-ups for sales representatives.
Support sales agents by managing customer inquiries and administrative sales support tasks.
Maintain professionalism and focus on first-call resolution.
Navigate multiple systems efficiently while documenting customer interactions.
Communicate effectively via phone and email.
Perform additional duties as assigned.
Required Qualifications
High School Diploma or GED.
0–1 year of customer service, call center, or related experience.
Ability to manage a high volume of inbound and outbound calls.
Strong verbal communication, active listening, and customer service skills.
Excellent data entry, keyboarding, and computer navigation skills.
Experience working across multiple systems and applications simultaneously.
Ability to identify customer needs and respond appropriately.
Strong written communication skills.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Preferred Qualifications
Postsecondary education, vocational training, or college coursework.
Experience in a professional contact center or customer service advisor role.
Experience using Salesforce CRM, Five9 Telephony, or similar contact center software.
Required Skills
Customer Service
Call Center Support
Inbound & Outbound Calling
Appointment Scheduling
CRM Systems
Salesforce (Preferred)
Five9 Telephony (Preferred)
Data Entry
Active Listening
Professional Communication
Email Support
Customer Relationship Management
Compliance & PHI Handling
Microsoft Office
Multitasking
Experience
0–1 year of customer service, contact center, sales support, or related experience.
Education
High School Diploma or GED.
Supplier Notes
Need: 1 Bilingual speaking Contractor (spn/eng)
Position is offered by a no fee agency. Location : US FL Miami Retail Center - MRC,33145
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $20.50/hr.
