Position Title: Customer Service Representative
Work Location: Jacksonville FL 32218
Assignment Duration: 12 months

Position Summary: Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization.

Duties and Responsibilities:

• Review files, records, and other documents to obtain information to respond to requests.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Coordinate billing with customers to request/receive purchase orders.
• Process purchase orders and order restock of inventory.
• Answer pricing and product inquiries.
• Prepare customer pricing proposals (quotes) for Company product lines.
• Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Execute contract maintenance and inform customers of pricing contract changes
• Process emergency orders.
• Other duties as assigned

Qualification & Experience:

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
• Excellent verbal and written communication skills
• Ability to write legibly with correct spelling, grammar, and punctuation
• Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
• Effective working in teams to achieve the department’s objectives
• High School Diploma or equivalent
• One Year of prior Customer Service experience preferred

Working Conditions & Physical Demands (If Applicable): Travel Requirements: Less than 5%

Position is offered by a no fee agency. 
Location : 1520 Tradeport Drive, US57_JacksonvilleMicro Jacksonville Florida 32218 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $18.62/hr - $19.26/hr.