Role: City Launcher / Operations Clerk-I Location: Must be based in New York / SF Peninsula and willing to travel within their respective cities daily to a different location Duration: 5 months assignment Shift/ Schedule: Part-Time, 20 hours per week
Overview: Join us in leading the market operations for a fast-growing meal management product. This role offers the chance to shape how teams enjoy workplace meals, ensuring a seamless experience for clients and their employees.
Key Responsibilities:
Launch new customers on the product, resolve pain points, and ensure a great onsite experience
Manage quality and performance for clients as a representative of the organization
Field feedback from clients, identify issues, and clearly communicate them to the relevant contact
Required Qualifications:
Based in the SF Peninsula and willing to travel daily within respective cities
Ability to manage ambiguity and work independently in a fast-paced environment
Coachable on technology and data, with proficiency in tools like Slack, Zoom, and Google Sheets
Expert in the Meal Manager platform, capable of troubleshooting basic client issues
Excellent communication and time management skills
Prior experience in Operations Management, Support, Customer Interviews, and Sales, preferably in the hospitality industry
Preferred Qualifications:
Passionate about people management and building relationships based on empathy and emotional intelligence
Humble hustler mentality, willing to tackle any task to optimize processes
Interview Process:
Round 1: Virtual Interview
Round 2: Onsite Interview
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $27.59/hr - $28.31/hr.
