Job Title: Technical Manager Location: Allentown, PA (Hybrid or remote in EST time zones) Duration: 6+ Months
What are the top 3 skills required for this role? • Technical leadership across enterprise applications, systems, and integrations • Business stakeholder communication and translating technical concepts into business terms • Solution design, decision support, Agile delivery, and operational excellence • AGILE,Automic,AWS Cloud,ServiceNow Incident Management
Job Description/ Responsibilities:
This is a Technical Manager role responsible for designing and optimizing enterprise automation and cloud solutions using Automic and AWS Cloud while ensuring robust ServiceNow incident management processes. The role requires 14 to 18 years of experience, strong agile delivery and a focus on resilient operations and measurable business outcomes for the end client.
Key Responsibilities: • Technical Leadership & Delivery • Lead and coordinate technical work across multiple systems, applications, and integrations • Guide development and support teams on design approaches, coding standards, and best practices • Quickly come up to speed on new technologies and provide informed technical direction • Ensure solutions are scalable, maintainable, and aligned to enterprise standards • Cross-Functional Collaboration • Act as a liaison between IT and business stakeholders, translating technical concepts into business-friendly language • Partner with business teams to understand processes, pain points, and desired outcomes • Contribute to solution design that balances technical feasibility with business needs • Solution Design & Decision Support • Provide technical input into requirements, architecture decisions, and backlog prioritization • Evaluate trade-offs, risks, and impacts across systems and integrations • Drive decisions that minimize technical debt while maximizing long-term value • Team Enablement & Oversight • Mentor and guide developers, analysts, and support teams in a collaborative environment • Ensure vendor partners and contract resources deliver against expectations and standards • Foster a culture of continuous improvement and accountability • Operational Excellence • Support development and maintenance of technical documentation, runbooks, and support models • Lead root cause analysis and drive resolution of complex issues • Ensure enhancements, fixes, and integrations are properly tested and validated • Support UAT cycles and production readiness activities • Process & Continuous Improvement • Identify opportunities for automation, efficiency gains, and waste reduction • Contribute to process roadmaps and modernization efforts • Promote Agile delivery practices and iterative improvement • Required Qualifications • Bachelor’s degree or equivalent experience • 10+ years of experience in application development, systems integration, or enterprise technology environments • Proven experience leading technical teams across multiple systems or platforms • Strong ability to quickly learn and adapt to new technologies and business domains • Demonstrated ability to translate technical concepts into clear business language • Strong understanding of how business processes drive technical requirements and decisions • Excellent problem-solving, troubleshooting, and analytical skills • Exceptional communication and stakeholder management skills • Experience working in Agile/Scrum environments • Self-motivated and effective in remote or distributed team environments
Preferred Qualifications • Exposure to automation and job scheduling tools (e.g., Automic or similar) • Experience supporting large-scale system implementations, migrations, or modernization efforts such as ServiceNow or ERP systems
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $60.71/hr.
