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Business Analyst supporting a large pharmaceutical client.
Act as a business partner between business users and the Master Data Management (MDM) team.
Support customer master data for commercial and medical business processes.
Investigate data issues and provide root cause analysis.
Work closely with business users, data stewards, and the MDM team.
Work Eastern Time business hours (approximately 8 AM-4 PM or 9 AM-5 PM ET).

Responsibilities

Serve as the business partner for MDM-related activities.
Support customer master data management solutions.
Answer business users' questions related to master data.
Investigate customer data issues and anomalies.
Perform root cause analysis.
Identify resolution plans for data issues.
Escalate ongoing or recurring data quality problems.
Research data within the MDM solution.
Understand how customer data flows across systems.
Understand commercial and medical business processes.
Communicate findings and resolutions to business stakeholders.
Work independently while following established processes.
Collaborate with data stewards and MDM teams.
Use SQL to query databases when needed.
Work with Microsoft Office tools for analysis and reporting.
Support data governance and stewardship activities.

Must Have Skills

Pharma or biotech industry experience.
Master Data Management (MDM) experience.
Customer data management experience.
MDM solution implementation experience.
Strong business operations experience.
Strong analytical skills.
Excellent research skills.
Strong problem-solving ability.
Excellent communication skills.
Process-driven mindset.
Ability to work independently.
Strong customer service skills.
System-oriented data entry skills.
Understanding of relational databases.
Knowledge of Informatica.
Knowledge of CRM technologies.
Microsoft Excel proficiency.
Microsoft Access proficiency.
Microsoft Word proficiency.
Understanding of commercial operations.
Ability to understand customer data lifecycle.
Ability to investigate and resolve data issues.
Data governance or data stewardship experience is valuable.
Hands-on data analysis experience preferred.

Nice to Have Skills

SQL experience (desired but not mandatory).
Reporting or analytics experience.
Experience with customer data ecosystems.
Knowledge of data quality management.

Education

Associate's degree minimum.
Bachelor's degree preferred.
Bachelor's degree in progress is acceptable.
Associate's degree with relevant experience is acceptable.
Candidates without a degree are generally not preferred.

Experience

Around 3-5 years of relevant experience preferred.
3-5 years of pharma experience is ideal.
Experience in Business Analyst or Data Analyst roles.
Experience in MDM, data governance, or data stewardship.
Business operations experience preferred over project management.
Hands-on experience is highly preferred.
Not an entry-level role.

Interview Process

2 interview rounds.
Round 1: Hiring Manager interview (experience, MDM, pharma knowledge, analytical & communication skills).
Round 2: Team/Final interview (technical fit, business operations, stakeholder interaction, and cultural fit

Additional Insights

Strong preference for pharmaceutical industry candidates.
Business operations experience is more important than project management.
No budget management responsibilities.
No contract management responsibilities.
No financial tracking responsibilities.
No project management responsibilities.
Role is approximately:
50% analytics and research.
50% communication with business users.
Functions like a highly skilled business-facing data support role.
Requires understanding of how master data flows across multiple applications.
Power BI and Tableau are not expected for this role.
Project Managers are generally not preferred unless they have strong MDM and analytical experience

Applicant Notices & Disclaimers

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $55.00/hr - $61.96/hr.