Position Title: Pharmacy Technician
Work Location: Cary NC 27513
Assignment Duration: 3 Months
Work schedule (days & time): 9 Am – 5:30 PM for training (6- 9 weeks); 11:30 AM - 8:00 PM regular work schedule.
Work Arrangement: Onsite to start with the possibility of going hybrid
 
Position Summary:
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
 
Key Responsibilities:
• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety.
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
 
Qualification & Experience:
• At least 1 year of heavy call center experience which included strict attendance and schedule adherence guidelines.
• Ability to type at least 35 wpm with no errors. 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $22.00/hr.