Title: CAN - Operations Officer II
Duration: 5 months (Extension/ Conversion possible based on performance and business needs)
Schedule: Mon- Friday, 8:30 AM- 5:00 PM
Work Mode: Hybrid, 4 days onsite and one day work from home
Work Location: Toronto, Ontario
 
Roles and Responsibilities:

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals, and CEI targets are met.
• Reports to a Team Manager within the Team Structure.

 Customer: -

• Positively contributes to the overall customer experience and loyalty index in each interaction.
• Ensures customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled, meeting Service Level Goals.
• E4 Provide subject matter expertise for internal and external partners within defined areas.

Shareholder: -

• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution.
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and escalate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.
• Identify, suggest and actively participate in process improvements.
• Understand and apply bank/service center operating policies and procedures.
• Demonstrate flexibility by adapting to change within business area and unit.
• Adopt new processes and technology improvements.
• Ensure necessary due diligence is taken to support the accuracy of all transactions.

 Must Have Skills:

• 2-4 years of banking/ financial institute experience.
• Proficiency in Microsoft 365- Excel, Outlook, and Word.
• Transfer/Transactions experience.

 Soft Skills:

• Communication skills- written and verbal.
• Accuracy and attention to detail.
• Analytical skills.
• Ability to work independently and adapt to changes in technology.

 Nice-To-Have Skills:

• Excel- Ability to run Macros

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $22.88/hr.