Role: Operations Specialist / Senior Operations Specialist – Global Equity Clearing & Settlements
Location: Toronto, ON (Hybrid)
Work Arrangement: 2 days/week in office (Wednesday + 1 flexible day)
Direct Hire role- Full-Time Permanent 

Overview
Seeking a strong Operations Specialist with deep experience in Global/Foreign Equity Clearing & Settlements. This individual will serve as a senior member of the settlements team and act as a backup to the manager, making this an excellent opportunity for someone looking to grow into leadership.
This is not a people management role however they will be acting as a lead therefore they need prior experience leading a team. The successful candidate should be capable of supporting the manager, taking ownership, and operating independently.

Team Structure

• 19-person Settlements team

Key Responsibilities

• Handle Global/Foreign Equity Clearing & Settlements
• Act as senior operational support for the settlements team
• Resolve complex settlement issues
• Support operational improvements and process efficiency
• Work across multiple settlement groups and stakeholders

Required Experience

• Prior experience leading a team is a MUST
• Strong background in Global/Foreign Equity Settlements
• Experience with equity clearing and settlement operations
• Ability to work independently with minimal supervision
• Senior operational experience without requiring formal people management experience
• Someone capable of stepping into a leadership/support capacity

Nice-to-Have Experience

• Corporate Actions exposure
• Team lead or senior operations experience
• Broadbridge/Broadridge experience

 JOB DESCRIPTION
Mandate:

• The ideal candidate has 5–10+ years of experience in global equity settlements, comes from a major Canadian bank or brokerage, has handled complex foreign settlement operations, and is ready to step into a senior individual contributor role with leadership responsibilities, without directly managing staff
• Responsible for the monitoring and oversight of daily settlements within CDS/DTC/Foreign
• Apply AI tools to identify patterns and automation opportunities
• Lead modernization initiatives and identify improvements with the use of AI
• Act as the back up and support to Associate Director
• Align Controls with both internal audit/external audit and ensure compliance 
• Accountable for functions that require specialized handling and skills, act as the key point of contact for daily production issues/escalation
• Act as a key control over the daily reports and the allocation of breaks to the various teams for follow up and resolution
• Interacting daily with various teams in CAD/US and Offshore locations
• Providing monthly metrics reporting to senior management of number of fails/OKRs/Breaks 
• Developing team members with the skillset needed to settle trades including the use of AI
• Ensuring Teams are properly resourced including vacation coverage/sick day coverage
• Consistently reviewing process/procedures and identifying automation opportunities

KEY AREAS OF RESPONSIBILITY

• Product & Process
• Risk & Control
• Business Performance Management

Product & Process

• Manage and resolve day to day issues specific to reconciliations including the resolution of complex internal business partner and/or external customer issues. Escalate more complex issues to senior management if necessary.
• Act in an advisory capacity, as a subject matter expert (SME) to senior management on the implications of Reconciliations and platform changes that will impact daily recons.
• Provide guidance and support to related business unit regarding procedures for reconciliations 
• Continuously assess and improve the operational effectiveness of the reconciliation process
• Handle and resolve complex matters, core business critical issues, disputes, queries and complaints from internal business partners and external customers.
• Ensuring we have clear and documented procedures and processes with control check lists which are saved and used for training and audit purposes.

Risk & Control

• Maintain key controls and review process, where applicable, to ensure operating integrity, comply with internal and external regulators, involving an understanding of regulatory and compliance requirements as prescribed for the business unit; provide recommendations and implement corrective actions to ensure adherence as required.
• Identify potential risk situations within the scope of work (e.g. risk assessments), make recommendations and/or escalate to senior management, where appropriate, and ensure contingency plans exist.
• Develop and maintain standards, process and controls in reconciliations to minimize loss/risk, ensure all regulatory requirements are met, and safeguard the assets of the Bank.
• Understand risks inherent in area(s) of expertise and take appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within the business

Business Performance Management

• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
• Align individual performance goals to team and organizational goals.
• Demonstrates behaviors that align with the client Way and client core values.
• Identify and recommend business process improvement efforts   
• Actively participates in industry?wide and firm?wide initiatives to support organizational objectives.

KNOWLEDGE AND SKILLS
Knowledge:

• University degree or equivalent work experience
• More than 5 years of related experience
• Experience utilizing AI to streamline processes
• Strong knowledge of the reconciliation process
• Solid knowledge and understanding of all traded products-capital market
• Solid knowledge of standard desktop applications used by the business unit (i.e. Microsoft Office; Internet Explorer, Copilot)
• Solid knowledge of departmental systems and applications (CDS/DTC/Euroclear/BNP/BPS/Arrow)
• Solid knowledge and understanding of business unit’s key products and services, proves and controls
• Solid understanding of business unit’s risk and regulatory requirements
• Solid understanding of internal business, partner’s business, services and organization

Skills:

• Attention to detail
• Understanding of breaks and able to speak to the items when asked
• Work effectively with high volume of transactions and with time constraints
• Understand the intricacies of transactions from multiple lines of business and have the courage to make quick/sound decisions
• Build strong relationships internally 
• Strong prioritization skills
• Strong written and oral communication skills

Ability to multi-task in a fast-paced environment 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $43888.00/Yearly - $90000.00/Yearly.