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| Title: Salesforce Technical Product Owner Location: Onsite (5 days a week) in Juno Beach, FL or Houston, TX Duration: 5 Months PLEASE ENTER CANDIDATE'S LOCATION IN THE SUPPLIER NOTES. IN ADDITION, CONFIRM THAT THE CANDIDATE IS WILLING TO ATTEND IN-PERSON INTERVIEWS. There will be 3 interviews. 1. 1 Internal screening will be conducted virtually before scheduling the client interview. 2. 2 client interviews will be conducted face-to-face at either the Juno Beach or Houston locations. Every candidate will participate in two rounds of interviews, both held in person at the specified offices. Key Responsibilities Product Ownership & Backlog Leadership • Own and manage the Salesforce product backlog end-to-end — defining epics, user stories, acceptance criteria, and sprint-ready work items with technical precision and business clarity • Partner with business stakeholders, architects, and delivery leads to translate complex operational requirements into well-scoped, prioritized, and dependency-aware backlog items • Drive sprint planning, backlog grooming, and story readiness ceremonies as the primary product voice, ensuring technical completeness and business alignment in every user story • Balance short-term delivery commitments with long-term platform health, managing trade-offs between new feature development, technical debt, and compliance requirements Technical Depth & Platform Fluency • Demonstrate working knowledge of Salesforce platform capabilities including Sales Cloud, Service Cloud, Experience Cloud, Flows, Apex-driven customizations, and LWC — enabling credible, technical dialogue with architects and developers • Evaluate and challenge solution designs for feasibility, scalability, and alignment with platform best practices, governance standards, and org health principles • Understand and articulate Salesforce customization constraints, governor limits, and configuration vs. code trade-offs to guide prioritization and scope decisions • Support technical grooming sessions by identifying ambiguities, edge cases, and non-functional requirements before stories enter development Integration & Data Awareness • Maintain a working understanding of enterprise integration patterns connecting Salesforce to systems including MuleSoft, SAP, Documentum, Excalibur, and legacy platforms — ensuring user stories account for API dependencies, data contracts, and system constraints • Partner with integration and data engineering teams to define data flow requirements, transformation logic, and validation rules as part of story acceptance criteria • Support data migration initiatives by defining business validation rules, cutover acceptance criteria, and reconciliation checkpoints for migrations from legacy platforms (e.g., Microsoft Dynamics) • Collaborate with the Enterprise Data Platform (EDP) and Data Cloud teams to ensure product decisions align with data architecture, lineage standards, and compliance requirements Generative AI & Agentic AI Delivery • Leverage Agentic AI platforms (Windsurf, Devin, or equivalent) daily for accelerated story creation, acceptance criteria generation, process documentation, and sprint artifact development • Apply prompt engineering best practices — iterative prompting, session scoping, and peer review gates — to ensure AI-generated stories are complete, accurate, and development-ready • Partner with the Salesforce Architect and Tech Lead to define and integrate Einstein AI, Agentforce, and GenAI-enabled flows into product workflows, case management, and portal experiences • Champion AI-augmented product delivery practices across the team, driving measurable outcomes including ~50% faster story creation, 40–60% reduction in BA/QA effort, and improved sprint throughput • Contribute to AI efficiency benchmarking and reporting aligned with client's 2026–2028 AI-first delivery strategy Data-Informed Product Decisions • Define and monitor product success metrics including SLA adherence, defect rates, user adoption, and delivery velocity — using data to inform prioritization and roadmap adjustments • Maintain audit-ready documentation, release notes, and traceability matrices aligned with NERC, utility-sector compliance standards, and enterprise governance requirements • Communicate product progress, risks, and outcomes in concise, executive-level formats suitable for leadership reporting and organizational transparency Governance, Compliance & Release Readiness • Ensure all product increments meet security, access management, and platform governance standards prior to release — coordinating with architects and QA leads on readiness gates • Define and maintain Definition of Ready (DoR) and Definition of Done (DoD) standards that embed compliance, documentation, and governance checkpoints into every delivery cycle • Support SIT/UAT coordination, defect triage, and user acceptance — driving defect counts below the 5% threshold and ensuring smooth change management and user adoption Stakeholder Engagement & Communication • Serve as the primary liaison between business stakeholders, IT leadership, and the delivery team — translating vision into execution with clarity, diplomacy, and accountability • Facilitate discovery workshops, process walkthroughs, and stakeholder demos that build shared understanding and drive confident decision-making • Communicate release plans, roadmap updates, and delivery risks proactively to leadership in concise, business-impact-focused formats ________________________________________ Required Qualifications • 5+ years of experience as a Product Owner, Business Analyst, or Technical PM with a strong focus on Salesforce platform delivery • Demonstrable technical fluency in Salesforce platform capabilities including customization, integrations, data modeling, and automation — sufficient to lead technical grooming and challenge solution designs • Proven experience writing high-quality user stories and acceptance criteria for complex enterprise Salesforce solutions • Working knowledge of integration architecture and data engineering concepts including APIs, middleware patterns, ETL/ELT, and data migration • Active daily use of Generative AI and/or Agentic AI tools in a product delivery context with measurable productivity outcomes • Experience in Agile/Scrum delivery environments as a practicing Product Owner with strong backlog management and stakeholder engagement skills • Salesforce certifications: Administrator (required); Platform App Builder or Business Analyst certification strongly preferred ________________________________________ Preferred Qualifications • Experience in regulated utility, energy, or infrastructure sectors with awareness of NERC compliance, audit requirements, and data governance standards • Familiarity with Salesforce Data Cloud, Einstein AI, Agentforce, and AI-enabled workflow design • Hands-on experience with Windsurf, Devin, or similar Agentic AI delivery platforms • Knowledge of Documentum, Excalibur, SAP, or enterprise content management systems from a product requirements perspective • Background in multi-vendor offshore/nearshore delivery models and managing distributed agile teams • Experience with data migration projects from legacy platforms (e.g., Microsoft Dynamics) to Salesforce, including business validation and cutover planning • Familiarity with MuleSoft integration platform from a product and requirements perspective |