Title: LTSS Service Care Manager
Duration: 6 Months - Possibility of conversion
Location:  Remote NC – Region 5 
Coverage Area: Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, New Hanover, Pender, Richmond, Robeson, Sampson, and Scotland counties in North Carolina (NC).
Monday-Friday 8-5

Position Purpose:

• Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.
• In this role, team members function independently connecting members to needed services but have access to mentors to assist in their development in the role.  

Day to day duties

• Completing F2F and telephonic assessment with members to determine ADL assistance needs. 
• Care coordination between member and care partners to address member’s medical care needs.
• Key skills include excellent communication, problem-solving, and physical assessment skills.
• Must possess strong interpersonal skills and the ability to build positive relationships with team members, leaders, and members. 
• The candidate should demonstrate empathy, patience, and respect for diverse perspectives.
• Behaviors like active listening, adaptability, and a collaborative mindset are crucial for fostering a supportive and cohesive team environment. 
• This ensures that everyone feels valued and heard.

 

Candidate Requirements
Education/Certification	Required: Bachelor's degree			Preferred: RN
Licensure	Required: NC RN licensure			Preferred: RN
Years of experience required Disqualifiers Best vs. average Performance indicators		Must haves: NC RN licensure; valid driver’s license, personal vehicle.   Nice to haves: CCM certification   Disqualifiers: Expired licensure, no vehicle.   Residence outside of NC/Region 5 (Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, New Hanover, Pender, Richmond, Robeson, Sampson, Scotland counties)   Performance indicators:
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection		1	Comfortable traveling within a 2 hour radius to members’ homes on a weekly basis to complete assessments to identify care needs
		2	Have reliable transportation and valid driver’s license
		3	Experience in assisting people in navigating the health system, i.e., comfortable talking to care partners about needed services such as DME, scheduling appointments, etc.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $35.87/hr - $38.00/hr.