Job Title: Customer Service Representative I Location: King of Prussia, PA 19406 Duration: 3+ months Shift: 8am-5pm
Work Schedule: Hybrid- in office three days a week- Wednesday is mandatory- other days are selected by HM. Hybrid starts after training period. 4 weeks at least
Job Responsibilities: What you will do:
Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
Manage orders through the entire life cycle (order entry to invoice).
Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
Arrange appropriate logistics when necessary, shipping and tracking.
Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate.
Be able to work in a fast-paced environment while handling high volume email communications.
Provide exception management, such as ensuring credit issues are resolved.
Be able to work collaboratively with a team and on your own.
Self-motivated, proactive, problem solver.
Minimum Qualifications
Bachelor’s degree or high school diploma and 2 years of robust customer service experience
Excellent written, verbal and communication skills
Be self-motivated, results oriented, and proactive.
Proficiency with Microsoft Word, Excel, and Outlook
Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week).
Preferred Qualifications
Understanding of chemistry or other sciences
Experience with SAP or other ERP systems.
Required Skills:
Well versed in Excel
Attention to detail
Organizational skills
Preferred Skills:
SAP experience
Soft Skills Required:
CSR background
Education/Experience Requirement:
Background in science(chemical/engineering)
Education Preferred:
BA
Interview Process:
Teams/ in person
Number of Interviews & Duration of Interview:
2 interviews/45min teams and 1 hour in person
Who will be Conducting the Interview:
Team leads conducting teams interviews
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $21.77/hr.
