What You Will Be Doing

We're looking for an experienced learning professional as a Sr. Instructional Designer who is customer-obsessed and driven to innovate as we build and transform how we make content and education available to employees, customers, and partners when they need it. The right candidate will help design, develop, and scale global education and enablement programs along with establishing and driving world-class content and learning experiences. You will be strategic, creative, not afraid to roll-up sleeves, and have demonstrated drive to solve real customer problems and revolutionize learning experiences. This role will report into the Performance, Education, and Knowledge (PEAK) Team as part of the global Customer Experience organization comprising Technical Services, Professional Services, PEAK, Portfolio, and Customer Success.

Some key responsibilities include:

• Partner with functional stakeholders in a consultative manner to continuously align learning solutions with development needs.
• Ability to translate complex technical concepts into digestible, engaging learning experiences.
• You help drive business results through collaboration, using inquiry over advocacy, and joins with other leaders to positively impact our business for the benefit of our customers.
• Experience working with technical subject matter/topics (cloud, infrastructure, networking, software platforms, etc.). Skilled in collaborating with engineers, subject matter experts, and co-workers to capture and simplify technical knowledge.
• Design and develop learning solutions and programs applying adult learning principles and systematic instructional design to create learning content that best fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning content).
• Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
• Develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies, and multimedia-based assets.
• Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning.
• Lead and review job, task, and competency analyses to identify curriculum development or performance enhancement activities.
• Plan and develop curriculum development programs and projects.
• Encourage and ensure balance of smart-risk taking vs. maintaining status quo.
• Analyze curriculum effectiveness of training programs and conducts follow-up of programs to ensure applicability of course materials

 What You Bring To The Team

• BS degree or equivalent practical experience
• Minimum 5 years working in an instructional designer role
• Previous experience working in a technical support organization is a strong plus
• Expert using ID-specific authoring tools (Camtasia, Articulate Storyline/Rise, etc.)
• Experienced using video editing tools (Final Cut, Adobe Creative Cloud, Adobe Premier, After Effects, Articulate 360, Camtasia, Vyond, or similar)
• Experience with general principles of graphic design including brand application and understanding of vector graphics (Adobe Creative Cloud)
• Understanding of learning management systems to publish and manage content
• Understanding of integrating the use of knowledge bases and online reference for learning and performance support.
• Strong program management skills with excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help write, design, and develop, and manage projects.
• Experience leading projects for an entire group or department, or a major piece of a larger cross-company product or project.
• Experience in instructional systems design, criterion-referenced instruction, performance-based delivery, and developing, leading and implementing design projects.
• Skilled in the creation, implementation and validation of assessments to measure the effectiveness of training to achieve business priorities and significantly impact results.
• Significant experience in courseware development of a complex nature, demonstrating agility, speed, and efficiency of advanced instructional design, in a highly changing environment.
• Experience with, and current understanding of instructional design innovation and technology.
• Experience leading end-to-end, instructional design process-based methodology (analysis, design, development, implementation, and evaluation) to create complex learning paths whether technical or non-technical
• Work sample required for consideration

* Work Sample Required: if candidate has an online portfolio, link should be added to the top of the resume and functional. If there is no work sample provided, the resume will be declined.

* Onsite at the Bangalore office

* Initial Assignment Length: fixed end date with possibility of extension depending on candidate performance and business need