Help Desk Analyst
Spectraforce
US
Remote
4 hours ago
Job Description
Job Title: Help Desk Analyst
Hours: M-F 7am - 4pm CST
Location: TX-Richardson-1680 N. Glenville D – Remote
Duration: 12 months - Goal is to convert as long as headcount gets approved
Why is this role open? (Coverage, looking for perm, etc.)
Backfilling an open role
Overview of Work Environment/Client Nuances:
Role is customer service based, but some IT experience is needed
Call center
Team Overview:
Mostly independent work, but will have other team members to assist if needed
Resource's typical working day:
Licenses/Certifications:
n/a
Must Have Skills:
Nice to have skills:
Soft Skills:
Years of Experience:
2+ years
Education
H.S. diploma or GED
Software skills:
Interview Process:
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.
Hours: M-F 7am - 4pm CST
Location: TX-Richardson-1680 N. Glenville D – Remote
Duration: 12 months - Goal is to convert as long as headcount gets approved
Why is this role open? (Coverage, looking for perm, etc.)
Backfilling an open role
Overview of Work Environment/Client Nuances:
Role is customer service based, but some IT experience is needed
Call center
Team Overview:
Mostly independent work, but will have other team members to assist if needed
Resource's typical working day:
- 30-40 calls/day
- Assisting with service calls
- Software issues
- Login issues
- Technical issues
- Mobile device issues
Licenses/Certifications:
n/a
Must Have Skills:
- Help desk technical experience
- Technical skills
- Resolving technical issues
- ? Login
- ? Office 365
Nice to have skills:
- Multi-factor authentication experience
- Knowledge on how to fix computers
- Desktop support
Soft Skills:
- Great customer service
- Ability to walk people step by step through problem solving
Years of Experience:
2+ years
Education
H.S. diploma or GED
Software skills:
- Office 365 Suite
- iOS experience preferred
Interview Process:
- 1st round culture interview (Teams)
- 2nd round technical interview (Teams)
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.