Position Title: Sr. Operations Manager, Operations & Administration

Work Location: South San Francisco, CA

Assignment Duration: 4+ Months

Work Schedule: Monday through Friday, Standard 8 shift

Work Arrangement: Hybrid (three days on-site, two days remote)

Position Summary

We are looking for an Operations Manager or Sr. Manager of Operations to join the Chief Marketing Office (CMO).

In this dynamic, high-impact role, you will drive operational excellence across two key teams: Access & Account Marketing (AAM), and Population Health (PH)

Background & Context

Team: CMO, Operations & Administration Team

Key Responsibilities

• Lead planning and operational efficiency for the AAM and PH Teams
• Act as a liaison between the CMO, AAM and PH
• Identify necessary processes, communications, meetings, and resources to help both teams achieve objectives effectively and efficiently.
• Partner with and manage external vendors and internal teams to deliver high-quality, on-time, and on-budget results
• Identify and implement process improvements to enhance customer experiences
• Serve as an operational subject matter expert (SME) to Chris Mediano (Sr. Marketing Director) and Gina Collins (Sr. Marketing Director) driving operational excellence across the following pillars:
• Activation: Providing operational pull-through for the Organized Customer Access Network (OCAN) network and bridging the operational connection to Activation.
• Strategic Communications: Orchestrating the connection and pull-through of CE Communication Strategy across AAM
• Strategic Oversight: Driving AAM strategy, priorities, and the scaling of Customer Engagement (CE) best practices such as liaising with CE operations (eg, coordination of marketing resource rollout, execution, aligned comms with CE)
• Business Operations: Managing budget oversight and partnering to deliver comprehensive performance metrics and measurement dashboards.
• Partner with a Senior Administrative Business Partner for tactical and strategic execution of business operations.
• Serve as an operational subject matter expert (SME) to Laura Mondragon-Drumright (Sr. Director)
• Project Planning & Execution: Develop and execute comprehensive project plans, roadmaps, and milestones to ensure timely delivery and measurable results for population health efforts.
• Technical Reporting: Run and compile usage reports for creative materials and marketing assets to track engagement.
• Veeva & Asset Management: Manage the end-to-end lifecycle of creative materials; ensure PopHealth approved assets are correctly housed in GOLF and accessible for use.

Qualification & Experience

• Bachelor’s degree and 5–7 years of relevant experience in marketing, vendor management, operations, or project management.
• Proven project management or operations experience.
• Thrives in ambiguity and rapidly changing environments, making sound decisions and effectively prioritizing competing demands.
• Translates analytics, insights, and complex information into actionable strategies and execution plans aligned with organizational goals.
• Combines strategic thinking with a strong operational mindset, building scalable systems, processes, and tactical toolkits to drive successful outcomes.
• Applies project and operations management methodologies to deliver high-quality results on time, with strong planning, organization, and documentation skills.
• Exceptional written and verbal communication skills with strong executive presence.
• Simplifies complex concepts into clear, compelling, and actionable messages tailored to leadership and key stakeholders.
• Actively listens, values diverse perspectives, and remains open to feedback and input.
• Proven ability to inspire, align, and mobilize cross-functional teams in complex matrix organizations without formal authority.
• Skilled at influencing peers, senior leaders, and stakeholders to drive alignment, decision-making, and execution.
• Builds strong internal networks and effectively navigates formal and informal organizational structures.
• Demonstrates strong teamwork and partnership skills, fostering collaboration across functions and levels.
• Creates an open, trusting, and inclusive environment that encourages transparency, engagement, and shared success.
• Proactive, agile, and resilient in high-stakes, fast-paced environments, with the ability to pivot quickly as priorities evolve.
• Technically savvy, with experience using or the ability to quickly learn new tools, systems, and technologies (e.g., Veeva, GOLF, and other internal platforms).
• Understanding of marketing (groups, processes, mindsets).
• Experience in the pharmaceutical or biotech industry.
• Expertise in Agile methodologies and modern work practices, including AI tools.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 50.00/hr.