Position Title: Senior Product Manager
Work Location: South San Francisco, CA, 94080
Assignment Duration: 6 Months
Working Days: Monday through Friday (possibly will work on some weekend, business need dependent)
Working Hours: Standard 8 hours ( 8 AM to 4 PM or 9 AM to 5 PM PT)
Working Model: Hybrid, South San Francisco, CA (three days in office, two days remote)

Position Summary:
We are looking for a product-minded strategist to lead the web platform requirements for our organization's patient-facing portal. This person will define what web owns in the patient experience across brand.com, gene.com, and our portfolio of 80+ brand websites, drive vendor integration for patient services, and serve as the voice of the web across patient services, marketing, IT, compliance, and external vendors.

Background & Context:
Our organization is building a connected patient experience that spans affordability, enrollment, treatment journey tracking, and education, all within our branded web platform.

Key Responsibilities:
• Own the web platform requirements for the patient-facing portal in collaboration with patient services, data science, and CX teams
• Define what web builds vs what the vendor provides. The vendor is a data source, not the front-end. Patients stay in the branded experience.
• Map seven web touchpoints to specific API contracts and data sources: copay checker, enrollment tracker, prior authorization transparency, chatbot, education hub, consent center, and specialist/treatment locator
• Define the embed architecture: vendor affordability data rendered inside AEM brand pages using our enterprise design system
• Represent web platforms in governance decisions. Architecture decisions about the patient experience should not happen without the team that builds the patient experience.
• Translate patient journey phase definitions into web component requirements. Other teams define what the phases mean, you define how they render.
• Work with data teams on the semantic layer approach for real-time vs batch data in the portal
• Align with CMLR on modular approval pathways for portal content that currently sits outside our compliance process
• Coordinate with brand teams to ensure portal components are adopted, not bypassed
• Attend vendor discovery sessions as the web platform representative
• Facilitate alignment across patient services, marketing, IT, compliance, CX, and external vendors
• Diplomatically push back when decisions are made without web platform input
• Operate in ambiguity: PRDs are drafts, vendor capabilities are being discovered, org structure is evolving
• Provide clear recommendations with rationale, not just options
• Ensure portal components work across brands using the enterprise design system
• Spec the SSO/authentication approach (deep link, federated auth, or full integration)
• Define consent collection UX and how it syncs across systems
• Establish portal analytics: what we track, how it feeds back to patient strategy OKRs (call deflection, time to first treatment, enrollment rates)

Qualification & Experience:
Required:
• Experience designing patient-facing digital experiences in pharma or healthcare
• Understanding of patient access programs: copay, enrollment, financial assistance, prior authorization workflows
• API-first architecture thinking. Can define data contracts between vendor platforms and web components without needing to write the code.
• Strong stakeholder management across marketing, IT, compliance, and external vendors
• Proven ability to facilitate alignment across competing priorities and diplomatically push back when needed
• Comfort operating in ambiguity with evolving requirements and org structures
• Bachelor's degree in business, technology, operations, science, marketing, related field, or equivalent experience

Preferred:
• 8-10 years of experience in digital product management, with at least 3 years in pharma or healthcare
• Experience with AEM or enterprise CMS platforms (does not need to code, needs to understand what is possible)
• Familiarity with patient identity and consent management in healthcare (HIPAA, SSO, consent orchestration)
• Experience with Salesforce Health Cloud, CRM platforms, or patient engagement platforms
• Has worked on cross-brand or portfolio-level digital programs, not just single-brand campaigns
• Experience with design systems and component-based architecture
• Pharma/biotech industry experience with understanding of MLR/CMLR review processes

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 115.00/hr.