Customer Support and Advocate SpecialistResponsibilities:Assist the Service Desk by actively taking intake calls Provide topnotch customer focused supportHave excellent written and verbal communication skillsEngage in crosstraining efforts amongst peers where applicableContribute to site level operational readiness and process improvementsEffectively manage up as neededSelfaware of gaps in skills and works to improveFrequently collaborates with site lead, acting as backup when delegatedCrossplatform collaboration with immediate peersBasic Qualifications:High School Diploma, GED, or equivalent certificationAt least 1 year of experience in tech support and administrationAt least 1 year of remote tech administration and end user supportAt least 1 year of experience with Windows 10 At least 1 year of experience with ticketing and traffic reporting tools Zendesk, HPSM, ServiceNowPreferred Qualifications:Bachelors Degree in Business, Information Systems, Computer Science, or military experience1 years of experience with Active Directory services integration1 years of experience with defining, implementing, and leveraging process change, incident, problem management functions1 years of experience with virtualization technologies, to include VMWare tools Fusion, ESX1 years of macOS Server administration experience1 years of experience with Active Directory1 years of experience with macOS High Sierra or earlier operating system1 years of experience with platform management and integration, to include JAMF Casper Suite or SCCM1 years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype1 years of experience with Mac experience supporting 100 end users1 years of experience with image deployment, software and system testing and encryption and security tools McAfee on Windows and macOSApple certifications Release Comments: Please use the below link to begin submitting Candidates.https:prod.beeline.comcapitalone46dae1d9e167473db190c6de1743f41eThis email has been generated to notify you of account activity that has occurred within the Beeline application. Please review the details above for necessary action on your part, or click on the link provided to login to the application to review the activity.If you have any questions or require assistance please contact the FlexForce team at flexforcecapitalone.com or 8449933260 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 7.25/hr.