Title: Specialist II-IC Business Analysis - Program Manager
Duration: 12 months (Possibility of Extension)
Working hours: Mon – Fri from 8:30 AM to 5:00 PM
Working Location: Toronto, ON M5B 2L7
 
Role Mandate:

• Seeking a Program Manager – Broadridge Delivery & Governance to ensure the bank’s interests are effectively represented and delivered across all Broadridge-led initiatives.
• This role will drive accountability, transparency, and execution across projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communication.
• Success in this role requires strong stakeholder management and the ability to resolve operational challenges promptly.

 
Role Responsibilities Include (but are not limited to):
Champion Bank’s Priorities

• Act as the primary owner, ensuring the bank’s priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.

Strengthen Vendor Governance & Accountability

• Proactively manage and escalate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.
• Hold the vendor accountable to committed deliverables, milestones, and SLAs.

Drive Program Oversight & Execution

• Oversee delivery of Broadridge-related projects, enhancements, and defect fixes.
• Ensure committed dates are met, and risks/issues are actively managed with clear mitigation plans.
• Monitor execution health and intervene early to address slippage or misalignment.

Centralized Tracking & Reporting

• Maintain a consolidated view of the bank-related Broadridge initiatives, including projects, changes, and production issues.
• Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.

Escalation & Incident Management

• Identify, manage, and escalate issues effectively across both banks’ and Broadridge leadership.
• Drive resolution of critical blockers impacting delivery timelines or business outcomes.
• Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoot issues raised by the business.
• Fulfils KMPG audit requests for incident management

Act as banks’–Broadridge Bridge

• Serve as the key liaison between internal stakeholders and Broadridge SMEs.
• Ensure clear, consistent communication and alignment across all parties.
• Works independently on a range of complex tasks, which may include unique situations.

Stakeholder Relationship Management

• Build and maintain strong relationships across the liaison, business, and vendor teams
• Take ownership of stakeholder concerns, ensuring timely resolution and clear communication
• Foster trust through transparency, responsiveness, and delivery consistency

Innovation & Tooling Enablement

• Leverage tools (e.g., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency
• Introduce scalable practices that enhance visibility and execution discipline

Problem Solving & Analytical Leadership

• Diagnose and resolve complex, ambiguous issues using problem-solving approaches
• Analyze data and trends to inform decision-making and continuous improvement initiatives
• Advise and provide input to leadership on Broadridge-related questions

Alignment to the bank’s Values

• Model bank’s values and behaviors
• Promote a culture of accountability, collaboration, and continuous improvement

Must-Have Skills:

• 5+ years of relevant experience or equivalent combination of education and experience
• Strong program management, vendor governance, and delivery oversight experience
• Excellent stakeholder management, communication, and escalation management skills
• Proven ability to operate independently in complex, fast-paced environments
• Strong organizational skills
• Ability to work in a fast-paced environment and learn new skills/pivot when necessary
• Flexibility with regard to taking on ad hoc tasks         

 Nice to Have Skills:

• More open to participating in office culture, joining teams

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 37.63/hr.