Job Title: Intake Triage Manager
Duration: 6 months (Possibility of Extension)
Working hours: 9 am-5 pm
Working Location: Toronto, ON M5B 2L7 (Hybrid, 2 days in office)
 
Role Mandate:

• This role sits within the Commercial Banking Project Management Office supporting Client’s Commercial Banking.
• They will lead the intake triage management of new initiatives, ensuring requests are assessed and routed efficiently across cross-functional teams.
• Success will be measured by the effectiveness, consistency, and throughput of the triage process, as well as the quality of intake outputs and stakeholder alignment.
• This is a great opportunity offering broad exposure across Commercial Banking (Lending and TPS) and the chance to work closely with cross-functional teams.
• The role provides valuable visibility into senior leadership decision-making and exposure to building and scaling a new integrated initiatives intake function, gaining hands-on experience with different tools and processes.

Key Responsibilities:

• Manage day-to-day intake, ensuring requests meet quality and completeness standards
• Facilitate triage and support prioritization based on value, urgency, complexity, and dependencies
• Partner with stakeholders to clarify requirements and ensure alignment
• Define high-level scope, identify risks, and ensure readiness for delivery
• Maintain intake pipeline, track status, and support reporting
• Follow and improve intake processes, tools, and governance practices
• Other responsibilities might become required after the process is operationalized

Key Deliverables:

• Intake submissions and request summaries
• Triage logs and prioritization inputs
• Stakeholder communications and updates
• Intake pipeline tracking and reporting

Must Haves:

• 4–7 years of experience in project management, business analysis, intake, and/or demand management
• Experience supporting cross-functional stakeholders, governance, or prioritization forums
• Strong organizational and coordination skills
• Ability to structure ambiguous requests into clear inputs
• Effective stakeholder communication
• Attention to detail and process discipline
• Experience with tools such as JIRA, Confluence, PowerApps, intake systems, Excel or reporting tools

Nice to Haves:

• Experience in financial services or large enterprise environments
• Exposure to waterfall and agile delivery environments
• PMP, SM, or BA certification

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 53.31/hr.