Job Title: Technical Support Location: Plano, TX – Onsite Duration: 6 months
Job Description: Customer Support and Advocate Specialist
Responsibilities:
Assist the Service Desk by actively taking intake calls
Provide top-notch customer focused support
Have excellent written and verbal communication skills
Engage in cross-training efforts amongst peers where applicable
Contribute to site level operational readiness and process improvements
Effectively manage as needed
Self-aware of gaps in skills and works to improve
Frequently collaborates with site lead, acting as back-up when delegated
Cross-platform collaboration with immediate peers
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 1 year of experience in tech support and administration
At least 1 year of remote tech administration and end user support
At least 1 year of experience with Windows 10
At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)
Preferred Qualifications:
Bachelor’s degree in business, Information Systems, Computer Science, or military experience
1+ years of experience with Active Directory services integration
1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
1+ years of macOS Server administration experience
1+ years of experience with Active Directory
1+ years of experience with macOS – High Sierra or earlier operating system
1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
1+ years of experience with Mac experience supporting 100+ end users
1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
Apple certification(s)
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.75/hr.
