Title: Social Media Listening Manager
Contract duration: 14 months
Working hours: 9AM - 5PM local time (open to applicants from any province)
Office location: Remote, any province
OT requirements: maybe on call over weekend on rotational basis with other team members (only after 6 months of employment)
 
Role Mandate:
The successful candidate will report to the Senior Manager, Social Media Intelligence, and will be accountable for monitoring and reporting on customer and competitor activity across key platforms including company’s and competitors’ social media communities, developing and communicating insights and recommendations derived from social media data and developing custom solutions and reports to address the operational needs of a variety of diverse business functions. The role comes with a high degree of visibility and works closely with cross-functional teams. This is an excellent opportunity for an individual with marketing and analytics experience, strategic thinking skills, and the ability to work in the constantly evolving world of Social Media.
 
Team Structure:
Broader team of 12 members with highly collaborative work. This role will also require initiative and ability to work independently as they support stakeholders across the bank.
 
Role Responsibilities:
Social Listening & Monitoring (40%)

• Build, maintain, and optimize social listening queries, dashboards and alerts
• Monitor brand, competitor, and industry conversations across social platforms
• Identify emerging narratives, spikes, and reputational risks, flag trends with appropriate urgency and context.

 
Insights & Reporting (40%)

• Produce recurring reporting (weekly/monthly) on conversation volume, sentiment drivers, themes, and share of voice
• Support ad-hoc requests during events, campaigns, crises, announcements, or issues—rapid-turn analysis when needed
• Contributing to regular scorecards for social media initiatives
• Deliver actionable insights, not just metrics—connecting what’s happening online to business impact and recommendations

 
Tools, Processes & Governance (20%)

• Manage dashboards, alerts, tagging frameworks, and automation within listening platform (s)
• Maintain documentation, activity logs and process documentation to ensure accuracy, consistency, and continuity across deliverables
• Ensuring that reports and other important records are stored and organized within the appropriate knowledge and information repositories, including OneDrive and SharePoint sites
• Emergency/on-call support – Participating in the emergency/on-call support rotation schedule.
• Identify opportunities to enhance efficiency, scale, and capability across the social intelligence program

 
WHAT SUCCESS LOOKS LIKE

• Consistent delivery of timely and relevant reports, dashboards and insights
• Self-starter with a proactive, test-and-learn mindset
• Comfortable working in a virtual team environment
• Improved performance through ongoing building, learning, and optimization

 
WORKING MODEL

• Embedded within the Enterprise Social Media Team, with close collaboration across marketing, lines of business, and corporate communications team.
• Operates with a structured reporting cadence for weekly, monthly and quarterly reports, along with unstructured need-based reporting.
• Remote work opportunity – anywhere in Canada.

 
 
Must Have Skills:

• 3+ years of relevant experience in social listening, social intelligence, digital analytics, or insights roles (THIS MUST BE SPECIFIC TO SOCIAL MEDIA).
• Postsecondary degree in any field.
• Deep understanding of the digital & social media landscape.
• Experience with social media reporting tools such as Sprinklr, Brand watch, Synthesio, etc.
• Strong data mining skills with an analytical mindset.
• Ability to translate data into clear insights.
• Highly organized with the ability to manage multiple deliverables simultaneously.
• Strong collaboration and communication skills.
• Strong writing skills.
• Comfortability within virtual environment.
• Ability to work independently, taking initiative, triaging, and escalating as needed.

 
Nice to Have Skills:

• Previous FI experience
• Bilingual French/English
• Relevant postsecondary

 
 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.00/hr.