Title: Platform Implementation Manager/Project Manager-I
Duration: 3 Months Assignment
Location: Remote (NY - Preferred)
 
About the Team

• Part of company’s Commerce Platform (SaaS business unit)
• Supports products such as: Online ordering, Branded mobile apps, Loyalty solutions, Gift card programs
• Focuses on helping merchants transition from existing tech stacks to company’s products
• Provides specialized merchant onboarding and technical support
• Supports restaurants, grocers, and retailers

About the Role

• Provide best-in-class onboarding experience for SMB merchants
• Act as the main point of contact (“quarterback”) for merchants
• Coordinate with internal and external stakeholders
• Ensure smooth migration from current digital ordering platforms to company products

Day-to-Day Responsibilities

• Work closely with sales and account management teams
• Set up kickoff calls with merchants
• Project manage implementations for: Online Ordering, Mobile Apps, Loyalty Programs, Gift Cards
• Coordinate with multiple internal teams
• Troubleshoot technical issues on merchant websites and internal systems
• Answer merchant “how-to” questions
• Guide merchants through onboarding and setup processes
• Provide operational support during initial product usage
• Collect and document merchant feedback

Reporting Structure

• Reports to Associate Manager, Strategy & Operations
• Works within Commerce Platform organization
• Primarily remote role with occasional collaboration near corporate hubs

Key Responsibilities

• Drive merchant onboarding and implementations
• Communicate clearly and professionally
• Deliver presentations to merchants
• Handle merchant frustrations professionally
• Train merchants on company Online Ordering products
• Troubleshoot technical issues before escalating to engineering
• Become a subject matter expert on Online Ordering products
• Collaborate with sales and account management teams
• Share operational and product feedback internally
• Meet service quality and timeline goals
• Identify workflow improvement opportunities
• Adapt quickly in a fast-changing environment
• Contribute ideas to improve company direction

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 3–5 years of experience in: Onboarding, Implementation, Project Management, Account Management
• Strong attention to detail
• Ability to complete tasks accurately and on time
• Experience working cross-functionally
• Excellent presentation and communication skills
• Tech-savvy with troubleshooting abilities
• Ability to investigate technical issues independently before escalation

Notes

• Must have onboarding experience working with merchants utilizing POS systems
• Preferred experience with: Toast, Square, Clover

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 42.76/hr.