Role: Program Manager / Central Operations Contractor
Location: Complete Remote (Need to work CST/PST Hours)
Duration: 5 + Months
 
About the Role:
The Experience Org central operations team is building the next generation of how we manage research and design tools at scale — and we need operational support to keep things running while we build. This contractor role is critical to preventing business disruption: you'll own the day-to-day execution of our tool operations model while senior leads invest in automation and process redesign.
 
You'll be the steady hand that processes access requests, manages licensing, coordinates compliance reviews, and supports users — keeping research moving while we simultaneously build the automated systems that will eventually take over these workflows. Along the way, you'll serve as a checks-and-balances layer, surfacing issues and ensuring nothing falls through the cracks during the transition.
 
What You'll Do

• Process license requests, assignments, callbacks, and extensions across all tools (Figma, UserTesting, Dovetail, Qualtrics, dscout, ZeroHeight, and others)
• Manage SSO and Active Directory group memberships for new hires and access changes
• Track usage analytics and support license forecasting and annual renewal planning
• Coordinate Third Party Security (TPS) reviews and maintain compliance tracking
• Track SPOUT project metrics including financial impact and project close-out data
• Serve as first-line troubleshooting support and vendor bridge for tool issues
• Support Outset AI platform onboarding, TPS, and access provisioning for scaled research rollout
• Execute User Testing R&I study migration (~290 studies)
• Program Management for Tool Portfolio
• TPS review coordination and rapid research quality metrics tracking
• Other adhoc special projects (ie - UserTesting R&I study migration execution)
• Tooling related procurement support
• Monitor and distribute Figma AI credits within approved usage policies
• Own research/testing project close-out governance and financial tracking: prompt users to close out unused tests to recover spend, capture final session counts and incentives paid, and review end-of-project participant quality and research outcome feedback — this trend data will inform which cloud spaces and tools are best suited for different research needs and recruitment options, enabling smarter decisions and faster pivots over time

 What We're Looking For

• Experience in SaaS tool administration, IT operations, or a similar operations/coordinator role
• Comfort managing multiple concurrent request queues with strong attention to detail
• Familiarity with SSO and identity/access management workflows (IIQ or Active Directory a plus)
• Clear, proactive communicator — you're the interface between users and the team
• Process-oriented with an eye for gaps; you notice what's missing and flag it
• Proficiency in Google Sheets, Slack, and enterprise SaaS platforms

 Preferred

• Experience supporting software renewal cycles or procurement coordination.
• Familiarity with Third Party Security or vendor compliance processes.
• Background supporting a large SaaS tool portfolio at a technology company.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 55.00/hr.