Position Title: Customer Services Representative 4
Work Location: Wayne, PA, USA 19087 (Hybrid)
Assignment Duration: 6+ Months (Temp to Hire)
Work Arrangement: Hybrid
 

Position Summary: The main function of a client/customer services representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Key Responsibilities:

• Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Act as escalation point for clients/customers.
• Approve the referral of unresolved customer grievances to designated departments for further investigation.
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Qualification & Experience:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Strong ability to accurately document and record customer/client information.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
• High school diploma or GED required.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 28.00/hr.