Position Title: Pharmacy Technician Work Location: Cary NC 27513 Assignment Duration: 3 Months Work Schedule: M-F - 9am - 5:30pm (training); M-F - 11:30am - 8:00pm EST (permanent shift) Work Arrangement: Hybrid once training has been completed: 2 days in the office and 3 days remote. Training is completed entirely in the office.
Position Summary: Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Key Responsibilities: • Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. • Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner • Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. • Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral • Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request. • Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate • Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety • Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualification & Experience: • registered pharmacy tech in NC
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $22.00/hr.
