Pharmacy Technician
Spectraforce
Cary, North Carolina
4 days ago
Job Description
Position Title: Pharmacy Technician
Work Location: Cary NC 27513
Assignment Duration: 3 Months
Work Schedule: M-F - 9am - 5:30pm (training); M-F - 11:30am - 8:00pm EST (permanent shift)
Work Arrangement: Hybrid once training has been completed: 2 days in the office and 3 days remote. Training is completed entirely in the office.
Position Summary:
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Key Responsibilities:
• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualification & Experience:
• registered pharmacy tech in NC
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.
Work Location: Cary NC 27513
Assignment Duration: 3 Months
Work Schedule: M-F - 9am - 5:30pm (training); M-F - 11:30am - 8:00pm EST (permanent shift)
Work Arrangement: Hybrid once training has been completed: 2 days in the office and 3 days remote. Training is completed entirely in the office.
Position Summary:
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Key Responsibilities:
• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualification & Experience:
• registered pharmacy tech in NC
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.