Position Title: Operations Officer II
Duration: 6 months (Possibility of extension/FTE)
Schedule: Monday – Friday – 8:30-5
Location: Toronto, Ontario (5 days a week on site)

Job Description:

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure

CUSTOMER:

• Positively contribute to the overall customer experience and loyalty index in each interaction
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
• Create and/or recognize exceptional customer service through established programs
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
• E4Provide subject matter expertise for internal and external partners within defined area

SHAREHOLDER:

• Complete assigned tasks accurately & within established standards
• Actively participate in daily touch points and work distribution
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines 
• Identify areas of risk and escalate as necessary
• Be knowledgeable and comply with Bank Codes of Conduct
• Identify, suggest and actively participate in process improvements
• Understand and apply bank/service centre operating policies and procedures
• Demonstrate flexibility by adapting to change within business area and unit
• Adopt new process and technology improvements
• Ensure necessary due diligence is taken to support the accuracy of all transactions

Must have Hard Skills:

• Attention to detail
• ability to handle very heavy volumes within timelines
• Strong excel – Vlookups
• strong communication

Nice to have:

• Operational and or financial background
• RRSP/RESP – registered plan experience

Preferred/Ideal Candidate Background:

• Someone who is very detail-oriented, that handle high volume within timelines, someone with strong excel skills – how to handle data in excel, VLook up

Years of Overall Experience:

• 1-2 years experience

Degree/Level of Education:

• Post-secondary education

Skills:

• Ability to adhere to strict deadlines and handle high volumes of work 
• Excellent quantitative and analytical skills
• Excellent organizational and time management skills
• Ability to work independently, as well as part of a team
• Self-motivated and goal-oriented
• Ability to adapt to changing policies and procedures
• Attention to detail is crucial.
• Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Knowledge of Global and WSS platforms would be an asset

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.88/hr.