Job Title: Technical Engineer | Level II
Duration:  12 Months (Possibility of extension based on business needs)
Job Mode: Onsite
Location: Hartford ,CT, 06183

Description:
Performs activities relating to network, server, workstation, Audio/video, voice and facility installation and problem resolution. Travel and overtime may be required. 

What is a Must Have?

•  High School diploma or equivalent.
•  Three years of customer facing end user Technology support experience.
•  Active Driver's License (to get to and from work only)

What Will You Do?

•  Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within established enterprise guidelines.
•  Able to lead complex projects and initiatives.
•  Applies and documents procedures for problem determination/resolution and/or installation support.
•  Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners
• and peers.
•  Acts as a role model to others in support of the corporate culture.
•  Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer
• systems to various internal customers.
•  Coaches, mentors and participates in coordinating various project and support tasks with team members.
•  Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.
•  Provides guidance to customers on equipment standards and expenditures.
•  Perform other duties as assigned.

What Will Our Ideal Candidate Have?

•  Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.
•  Knowledge of MAC/iOS systems.
•  Strong customer service skills.
•  Strong interpersonal skills; able to work well within team environment.
•  Effective oral and written communication skills.
•  Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video
• and collaboration technologies; server functionality and configurations; network topology and operating systems.
•  Able to manage/work within a team environment.
•  Able to display professional maturity and positively represent IT.
•  Solid leadership and project management skills.
•  Able to manage multiple large projects while maintaining day-to-day support activities.
•  Able to adjust priorities in a dynamic fashion to account for changes in business needs.
•  Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations,
• servers, voice and network devices within established guidelines.
•  Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within
• negotiated time frames.
•  Able to interface effectively with customers and IT support partners in customer service/support situations.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/daily.