Job Title - Senior Manager – Consulting (Life Sciences Commercial Service, Repair, Field Service SME)
Duration- 12+ mons (possibility of extension)
Location: Remote – time zone is flexible, but EST is preferred. May need to travel to Hamburg, Germany and across US locations such as: PA, Boston, MA, MN or San Jose which has their biggest repair center.

About the role
As a Senior Manager – Consulting (Life Sciences Commercial Service, Repair, Field Service SME), you will make an impact by serving as a subject matter expert and consulting leader for commercial transformation initiatives across MedTech and Medical Device clients. You will be a valued member of the Life Sciences Commercial team and work collaboratively with managers, primary teams, and other stakeholders and clients.

• In this role, you will:Lead MedTech / Medical Device service, repair, and field service consulting engagements—shaping operating models, roadmaps, and execution plans and advising senior stakeholders.
• Serve as a subject matter expert for service lifecycle capabilities including install/commissioning, preventive maintenance, corrective repair, upgrades/retrofits, recalls, and end-of-life support across hospitals, health systems, and provider networks.
• Design and improve end-to-end service processes across case-to-resolution (intake/triage, dispatch/scheduling, on-site service execution, parts logistics/returns, service documentation, and closeout)—driving first-time fix, uptime, and customer experience.
•  
• Define service strategy and performance levers such as coverage models (field/remote), territory and route design, workforce capacity planning, SLA/contract entitlement management, and technician productivity for MedTech service organizations.
• Translate business requirements into functional solution designs for service platforms (e.g., Field Service Management, scheduling/dispatch, mobile technician enablement, service contracts/warranty, asset history, knowledge management, and service analytics), working closely with product owners, technical teams, and delivery leads.
• Support service supply chain and depot/repair execution models including spare parts planning, inventory optimization, RMA workflows, repair/return/refurbish processes, and vendor/third-party service partner governance in regulated environments.
• Partner with cross-functional stakeholders (Quality/Regulatory, Engineering/R&D, Customer Support/Call Center, Supply Chain, Finance, Legal/Compliance, and IT) to align governance, KPIs, and operating cadence.
• Develop accelerators, frameworks, and reusable assets for MedTech service and field service engagements; mentor consultants and managers on domain processes and consulting best practices.

What you must have to be considered

• Bachelor’s or Master’s degree in Business, Life Sciences, Biomedical Engineering, Industrial Engineering, or a related field.
• 14–18 years of experience in MedTech / Medical Device service organizations, field service, repair/depot operations, and/or consulting roles focused on service strategy, service operations, and service transformation.
• Proven experience leading complex, multi-workstream programs (process, data, technology, change management) and senior client relationships.
• Strong functional expertise in MedTech service domains such as dispatch and scheduling, technician productivity, field service mobility, parts logistics, service contract/entitlement management, warranty, and service quality metrics (e.g., uptime, first-time fix, MTTR).
• Demonstrated ability to translate service business needs into functional requirements and solution designs for field service and service lifecycle capabilities (e.g., FSM, asset/service history, mobile apps, knowledge management, service analytics), working effectively with product owners and delivery teams.

Nice-to-haves

• MBA or advanced degree.
• Experience with service business models such as warranty vs. post-warranty support, service contracts (time & materials, fixed-price, uptime/availability), subscriptions, and outcome-based services.
• Knowledge of Medical Device quality/regulatory considerations impacting service (e.g., complaint handling interfaces, UDI/traceability, service documentation controls, CAPA linkages, recall execution, cybersecurity/service bulletins).
• Familiarity with service parts and logistics practices (e.g., advance exchange, consignment, depot repair, calibration management) and related governance/controls.
• Hands-on experience with field service/service platforms (e.g., Salesforce Service Cloud/Field Service, Microsoft Dynamics 365 Field Service, ServiceNow FSM, Oracle/IFS, SAP Service) and service data/analytics ecosystems (asset master data, IoT/connected device telemetry, data warehouse/lake).
• Remote service and digital enablement experience (e.g., remote diagnostics, virtual assist, connected service) and change management/adoption in regulated healthcare environments.
• Service analytics and reporting experience (e.g., SLA attainment, technician utilization, parts fill rate, first-time fix, MTBF/MTTR) and storytelling with dataAI and automation use cases in CRM (NBA, recommendations).

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 45.00/hr.