Job Title: Gen AI Data Engineer
Location: Charlotte, NC (Onsite)
Duration: 26 Months

Job Summary:

• Charter Communications is seeking an AI Engineer to support our IVR and Conversational AI platforms, with a strong focus on building LLM powered voice and chat experiences.
• This role involves designing and developing prompt driven and RAG based AI solutions that enhance customer interactions across IVR channels.
• The ideal candidate will have hands on experience with large language models, vector databases, and conversational AI frameworks.
• As this position supports both English and Spanish customer experiences, the candidate must be a native Spanish speaker to ensure high quality prompt design, linguistic accuracy, and culturally aligned conversational flows.

 
Experience:

• 3+ years of experience in AI / ML development
• Strong proficiency in Python
• Hands-on experience with LLMs, including:
• Prompt engineering
• Model evaluation
• Retrieval-Augmented Generation (RAG)
• Experience working in enterprise or customer-facing systems is a plus

 
Nice to have Skills:

• NLP experience related to conversational AI
• Develop and maintain AI solutions for IVR and conversational platform
• Implement LLM-based workflows including prompt engineering, evaluation, and RAG
• Build knowledge retrieval pipelines to support IVR use cases (FAQs, troubleshooting, account queries)
• Collaborate with IVR, speech, and platform teams to integrate AI models into production systems
• Evaluate model performance for accuracy, latency, and conversational quality
• Assist in continuous improvement of AI-driven voice experiences
• Python / ML: NumPy, Pandas, Scikit-learn
• LLM Frameworks: LangChain, LlamaIndex, Hugging Face Transformers
• Vector Databases: FAISS, Chroma, Pinecone, Qdrant
• NLP (Good to Have): spaCy, NLTK, Sentence-Transformers
• LLM Evaluation: TruLens, DeepEval, OpenAI Evals

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.00/hr.