Desktop Support Engineer
Spectraforce
Phoenix, Arizona
2 days ago
Job Description
Job Title: Desktop Support Engineer
Duration: 24 months
Location: Phoenix, AZ
2nd shift, local time (4:00 PM – 12:00 AM, Monday through Friday)
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skill Set:
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.
Skills - Windows Support. Deskside Support. End User Device Support.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 29.00/hr.
Duration: 24 months
Location: Phoenix, AZ
2nd shift, local time (4:00 PM – 12:00 AM, Monday through Friday)
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skill Set:
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.
Skills - Windows Support. Deskside Support. End User Device Support.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 29.00/hr.