Dynamics 365 Customer Service Architect
Spectraforce
US
Remote
9 days ago
Job Description
Position: Dynamics 365 Customer Service Architect
Location: Remote
Duration: 5 Months
To 3 Skills:
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.
Location: Remote
Duration: 5 Months
To 3 Skills:
- Microsoft Dynamics 365 Omnichannel for Customer Service
- Microsoft Copilot Studio
- Azure Integration Services
- Lead technical design sessions and own the implementation of D365 Customer Service solutions.
- Provide technical oversight on key components such as:
- Omnichannel for Customer Service, Customer Service Workspace
- Unified Routing, Workstreams
- Channel integration (voice, chat, social)
- Microsoft Copilot and Virtual Agents
- Collaborate with Solution Architects to design integrations with backend systems and external services.
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
- Review code and ensure alignment with best practices and enterprise standards.
- Troubleshoot complex technical issues and provide proactive resolutions.
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
- Hands-on experience on Integration leveraging Azure Integration services
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.